Edge Support B Engineer (IT Statewide Engineer 1-3)

State of Louisiana•Alexandria, LA

About The Position

The Division of Administration/Office of Technology Services has a vacancy for an Edge Support B Engineer (IT Statewide Engineer 1-3) in the Network Communication Services Section. The Office of Technology Services (OTS) aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. OTS works to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff. This position is part of the Edge Operations team within OTS – Network Communication Services and is responsible for supporting and advancing the edge network infrastructure that serves Louisiana state agency offices and state-owned or leased multi-tenant facilities. The engineer plays a lead role in regional project execution, network service provisioning, and escalated troubleshooting efforts across a wide range of modern and legacy technologies. Work performed in this role directly supports statewide IT operations, enhances service delivery, and contributes to the strategic modernization of the state’s network environment. The Division of Administration is the state government’s management arm and the hub of its financial operations, overseeing various activities including capital construction, grants, budget development, technology services, purchasing and contracting guidance, and hurricane recovery programs.

Requirements

Five years of experience in information technology or administrative services; OR Six years of full-time work experience in any field plus three years of experience in information technology or administrative services; OR An associate's degree in information technology plus three years of experience in information technology or administrative services; OR A bachelor’s degree plus three years of experience in information technology or administrative services; OR A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus two years of experience in information technology or administrative services; OR A master’s degree plus two years of experience in information technology or administrative services.
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education).
Resumes will not be accepted in lieu of completed education and experience sections on your application.
Applications may be rejected if incomplete.

Nice To Haves

Experience with software-defined networking (SDN)
Experience with enterprise-grade SDN platforms
Experience with role-based network access control systems
Experience with enterprise Wi-Fi systems
Experience integrating SDN technologies with legacy infrastructure
Experience advising management and mentoring junior engineers
Experience coordinating with peer teams on project plans
Experience acting as a primary technical contact for stakeholders
Experience staging, configuring, deploying, and validating network hardware and software
Experience responding to and resolving network incidents and service requests
Deep knowledge of SDN, enterprise wireless systems, access control technologies, and other emerging networking trends.

Responsibilities

Implement and support advanced Layer 2/3 network solutions with a strong emphasis on software-defined networking (SDN) at agency and tenant locations.
Deploy and maintain enterprise-grade SDN platforms that enable centralized control, improved visibility, and dynamic policy enforcement across distributed networks.
Configure and manage role-based network access control systems to enforce security policies, user segmentation, and device-level access management.
Install and support enterprise Wi-Fi systems to ensure consistent, secure, and high-performance wireless connectivity in compliance with OTS standards.
Maintain compatibility with existing legacy infrastructure while integrating SDN technologies to modernize the network environment.
Advise management and mentor junior engineers on scalable, cost-effective approaches to implementing OTS’s network strategy using SDN technologies.
Coordinate with OTS peer teams to document and execute project plans that align with organizational, operational, and technical goals.
Act as the primary technical contact for agency stakeholders, ensuring that requirements, schedules, and deliverables are clearly understood and met.
Stage, configure, deploy, and validate network hardware and software—including both SDN-enabled and traditional platforms.
Respond to and resolve network incidents and service requests within the assigned region, covering a broad range of technologies deployed at edge sites.
Maintain deep knowledge of SDN, enterprise wireless systems, access control technologies, and other emerging networking trends.
Support special projects, strategic initiatives, and operational planning efforts as directed by OTS leadership.