EDC Supervisor, Inbound / Outbound Operations

White Cap Management•Perris, CA

24d•Hybrid

About The Position

Responsible for supervising a team of inbound and/or outbound support associates. Ensures accurate product shipments are made to the customer promptly based on customer requirements and maintaining inventory and supplies by receiving, storing, and delivering items. Supervises the process for finished goods inventory and day-to-day operations of people and processes, following shop rules, policies, procedures, and work instructions.

Requirements

Typically requires BS/BA in a related discipline.
Generally 5+ years of experience in a related field.
May require certification.
Experience leading shipping, receiving, warehouse, or distribution operations in a high-volume distribution center environment
Strong knowledge of warehouse operations, inventory control, transportation, and order fulfillment processes
Demonstrated success supervising, developing, and coaching teams to achieve safety, quality, productivity, and service goals
Experience using warehouse management systems (WMS), ERP platforms, and operational reporting tools to monitor performance and drive decision-making
Ability to analyze operational metrics, identify process improvement opportunities, and implement corrective actions to improve efficiency and accuracy
Strong communication and training skills, with the ability to collaborate effectively across operations, quality, transportation, and customer-facing teams
Experience working in a non-climate-controlled warehouse environment and managing shifting priorities in a fast-paced operation
Bilingual (Spanish/English) proficiency is a plus

Nice To Haves

Advanced degree may offset less experience in some disciplines.

Responsibilities

Supervises shipping and receiving operations, manage associates, provide direction, and monitor performance.
Implements and maintains effective outbound shipping processes to ensure accurate and on-time delivery of orders.
Ensures incoming freight is tracked and warehoused appropriately.
Monitors the unloading of all materials into the receiving area.
Maintains shipping and receiving records and documentation and resolve related issues such as damaged goods, delays, and discrepancies.
Coordinates product returns and repairs.
Develops and monitors key performance metrics and prepare reports related to safety, waste, quality, and productivity.
Oversees the safe operation of warehouse equipment and power tools of assigned area.
May be required to deliver employee training on operational processes, systems, tools, and equipment.
Collaborates with Quality Assurance team to address quality issues, implement corrective actions, and drive continuous improvement initiatives.
Monitors staffing, workload, and performance results to ensure that workload and performance outcomes meet business requirements.
Addresses and works to resolve customer complaints and quality issues promptly.
Implements customer feedback to improve product quality and customer satisfaction.