ED Technician II

University of Maryland Medical System•Laurel, MD

10d•$20 - $33•Onsite

About The Position

Under the direction of a licensed nurse and/or physician, the ED Technician II assists in patient care by performing triage, registration, basic laboratory tests, EKGs, and related routine, non-professional nursing care. This role requires a High School diploma or equivalent and current CNA certification.

Requirements

High School diploma or equivalent required.
Current CNA certification required.
Ability to work under the supervision of licensed nurses and physicians.
Strong communication, organizational, and interpersonal skills.
Commitment to excellent patient care and customer service.

Responsibilities

Provide safe, effective, timely, and efficient care to assigned patients under licensed nurse supervision.
Perform basic patient care functions including comfort measures, linen distribution, assisting with nourishment, and managing bedpans or urinals.
Conduct patient care procedures such as obtaining weights, vital signs, glucose monitoring, suctioning of tracheostomy/ET tubes, intake and output monitoring, dressing changes, specimen collection, and splint application as directed.
Observe, interpret, and promptly report changes in patient conditions or behaviors. Respond quickly to patient call lights.
Accurately respond to cardiac monitor alarms by identifying cardiac rhythms and communicating findings; procure rhythm strips per guidelines.
Assist with patient transfers and transport using proper safety and body mechanics.
Ensure patient safety by monitoring arm bands, side rails, restraints, call light positioning, and toileting needs. Secure patient valuables as necessary.
Accurately document patient activities of daily living (ADLs), vital signs, weights, dressing changes, suctioning, and other care activities.
Maintain unit records including admission, transfer, discharge logs, and interventions.
Support clerical duties such as placing orders, retrieving information, and transcribing physician orders.
Assess and procure necessary supplies; stock patient care areas and emergency equipment.
Set up and operate oxygen, cardiac monitors, EKG machines, and other patient care equipment.
Perform quality control on glucometers and ensure emergency equipment is functional; report malfunctions promptly.
Maintain cleanliness and organization of hallways, supply carts, IV pumps, and patient rooms following infection control procedures.
Greet patients and visitors courteously and professionally, maintaining eye contact and using respectful communication.
Follow communication protocols, introduce self with job title, and engage customers with open-ended questions.
Respond promptly to questions, concerns, or complaints, striving for immediate resolution.
Maintain confidentiality of patient information in all settings.
Provide assistance proactively and facilitate smooth hand-offs to other staff when necessary.
Demonstrate commitment to service recovery when expectations are not met.
Offer assistance to colleagues and other departments as needed.
Take responsibility for problem-solving and meeting deadlines.
Address conflicts directly and respectfully; seek help if unresolved.
Respect others’ time by attending meetings punctually and communicating absences.
Provide status updates to ensure workflow continuity during absences.
Maintain respectful, courteous, and professional communication at all times.
Limit personal cell phone use in patient care areas and during work hours.
Avoid texting or emailing during meetings except in emergencies.
Answer calls promptly, introduce self and department, and follow proper phone etiquette.
Maintain appropriate voicemail and out-of-office messages.
Return emails and voicemails within one business day.
Be mindful of voice and language in public areas.
Adhere to hospital dress code and wear identification badge visibly at all times.
Complete assignments within deadlines or negotiate alternatives as needed.
Fulfill mandatory education and competency requirements annually.
Follow all safety, infection control, and employee health standards.
Demonstrate commitment to personal and professional growth.
Comply with all hospital policies, including attendance, punctuality, and confidentiality.
Respect designated break and lunch times.