ED Patient Care Tech I

Brown Medicine•Newport Beach, CA

41d•$18 - $26•Onsite

About The Position

The ED Patient Care Tech I reports to the Clinical Manager and, under the general direction and supervision of professional staff, assists with care for Emergency Department patients and their families from arrival through departure. The role performs clerical and patient-care support duties as part of the healthcare team and is expected to model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence. The position supports safe patient care by collaborating with Registered Nurses, providing direct physical care and assistance with activities of daily living, performing selected procedures and treatments, supporting admissions and patient transitions, collecting and reporting selected specimen data, and assisting with cardiac monitoring and 12-lead EKGs. It also supports emergency readiness, infection control, patient safety, confidentiality, patient advocacy, and reinforcement of RN-led teaching. Clerical responsibilities include maintaining patient records, supporting patient flow, answering phones and intercoms, using hospital computer and paging systems, following up on diagnostic tests, arranging equipment, maintaining supplies, and completing or coordinating forms and record requests. The role attends education sessions, maintains required competencies, follows hospital and unit policies, and performs appropriate information-systems downtime procedures. The position works in a patient-care environment with frequent standing, walking, and sitting. It operates independently within department policies and refers complex issues to a supervisor. There are no supervisory responsibilities.

Requirements

Current Rhode Island registration as a Nursing Assistant.
Basic Cardiac Life Support (BLS) certification.
Entry-level credentialing in secretarial and nursing assistant skills.
Demonstrated knowledge and skills needed to care for patients across aging processes, human development stages, and cultural patterns.
Effective interpersonal communication skills.
Ability to multitask and perform a variety of complex duties.
Basic computer skills.
Ability to read, write legibly, and speak English.

Nice To Haves

High school graduation or equivalent is preferred.
Basic knowledge of medical terminology is preferred.
Basic knowledge of the hospital’s patient-care delivery orientation program.

Responsibilities

Collaborate with the Registered Nurse to set priorities and organize work.
Communicate pertinent observations and abnormal findings to the responsible Registered Nurse.
Provide direct physical care and assist patients with activities of daily living.
Perform selected procedures and treatments according to standards and protocols.
Assist with patient admissions, transfers, and discharges.
Collect selected specimen data and report findings to the Registered Nurse.
Set up cardiac monitoring devices and assist with cardiac monitoring; run 12-lead EKGs and report findings to the Registered Nurse.
Use side rails, restraints, and assistive devices when necessary and in accordance with nursing procedures and hospital policy.
Record selected treatments and procedures for which the employee is responsible.
Maintain patient and family confidentiality and serve as a patient/family advocate.
Support and reinforce teaching provided by the Registered Nurse.
Follow universal precautions, safety programs, infection-control measures, emergency/code procedures, and constant-observation protocols as assigned.
Report unsafe situations and equipment repair needs to the appropriate person.
Maintain an environment conducive to patient comfort and safety and exercise proper care in equipment use.
Use medical terms and abbreviations appropriately and prioritize work according to patient and unit needs.
Prepare charts for admission and discharge, file and scan reports, maintain medical records, and fax documents as required.
Answer phones and intercoms using appropriate etiquette and notify the appropriate staff.
Use hospital computer systems, including HCS and other systems needed for the role, to execute orders, retrieve data, and generate reports; report system or equipment malfunctions to the help desk.
Arrange equipment delivery, order office and clinical supplies as appropriate, and maintain and stock equipment and supplies.
Follow up on ordered diagnostic tests and document them in the computer, including patient-specific needs such as NPO status.
Fax authorization and other forms, receive faxed information, and file information in patient records.
Attend education sessions, use the Net Learning website for educational updates, and maintain required annual and safety competencies.
Follow NPH and unit standards, policies, and procedures, including those related to attendance, badging, mandatory education, safety, infection control, credentialing, HIPAA, and confidentiality.
Page physicians and others through the hospital page system, computer alpha paging, and emergency operator, including for code pages.
Coordinate Continuity of Care form copies, fax them to Home Care Services when indicated, and file copies in the medical record.
Obtain medical-record copies as indicated and perform appropriate information-systems downtime procedures.
Perform other duties within the scope of care as assigned.