ED Care Manager

American Addiction Centers

4d•$38 - $57•Onsite

About The Position

The ED Care Manager identifies targeted patients for interventions, conducts assessments, and develops plans to meet patient needs. They collaborate with patients, families, and the ED team to explore alternatives to admission and facilitate smooth transitions post-discharge. This role provides continuity of care and discharge planning services, ensuring compliance with regulatory standards. The Care Manager also addresses various patient needs including healthcare, finances, housing, and family dynamics, utilizing community resources effectively. They initiate referrals, document interventions, and perform reviews according to department standards. Collaboration with managers, physicians, and treatment teams is essential for understanding standards of care and determining appropriate site of care. The role requires staying knowledgeable about healthcare regulations, reimbursement, and community resources, and completing UM screenings for appropriate patient status. Developing and maintaining relationships with community agencies and serving as an educator to staff are also key responsibilities. The position requires the ability to provide age-appropriate care, demonstrating knowledge of growth and development across the lifespan.

Requirements

Registered Nurse License issued by the state in which the Team Member practices.
Bachelor’s degree in Nursing
2 years in clinical nursing
Ability to prioritize and organize work.
Effective communication skills.
Utilization of critical thinking and timely decision making.
Ability to navigate the Electronic Health Record.
Basic utilization of MS Office products.
Knowledge of Medicare A and B guidelines.
Knowledge of Managed Care program requirements/implications.
Ability to apply elements of Utilization Management programs.

Responsibilities

Identifies targeted patients within scope for ED CM interventions.
Conducts focused assessments, establishes appropriate plans, and initiates interventions within desired timeframes.
Collaborates and negotiates effectively with patient, family, and ED team while striving to achieve patient and organizational goals with regard to patient’s care needs, choice and satisfaction when determining potential alternatives to admission.
Utilizes patient/family strengths in the problem-solving process, involving the patient/family and team in the decision-making process to effectively transition patients for admission or alternative support post-ED discharge.
Provides continuity of care and discharge planning services compliant with regulatory standards by providing coordinated relevant options and services based on assessed needs to ensure patient/family and healthcare team is informed and able to proceed with accountabilities in a timely manner.
Participates in the communication process to facilitate a smooth transition for patient, family, and staff when patients are transferred.
Provides case management services related to various levels of health care, finances, housing, family discord, or illness adjustment, based on department scope.
Manages family dynamics and crisis situations in a timely and professional manner, using community resources effectively, and educating patient/family regarding access to and use of services.
Initiates internal and external referrals to secure services as an alternative to hospital admission.
Documents discharge planning interventions and patient status screening activity per department and medical center standards in a timely manner.
Performs and documents accurate and timely concurrent and retrospective reviews based on approved established criteria as required by department standards.
Collaborates with managers, physicians, medical directors, advisory groups and treatment teams for issues related to physician practices and best practices to best understand standards of care for ED patient and hospital admissions.
Refers cases to physician advisor as needed to ensure efficient site of care determination, accurate status, and compliance with regulatory guidelines.
Remains knowledgeable in issues of healthcare regulations, reimbursement issues, impact on hospital admission, discharge planning, and community resources.
Completes UM screening via established criteria to provide recommendations for appropriate status for patients who are unable to discharge from the ED.
Develops and maintains productive relationships with community-based agencies and networks by representing Advocate Aurora Health Care in a positive manner working collaboratively, internally and externally, to meet patient/family needs.
Works in collaboration with Advocate Aurora Ambulatory Care Management and Continuing Health to meet common goals and outcomes.
Serves as an educator and expert resource to ED and hospital staff regarding admission status and acute care criteria, utilization management issues, care coordination and discharge planning needs, alternatives to admission and community resources, and relevant regulatory requirements.
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program