ED Care Coordinator - FT Nights (11pm-7:30am)

MLK Community Healthcare•Los Angeles, CA

About The Position

The ED Care Coordinator serves as a liaison between patients, providers, and the healthcare system. Under the direction of the Care Manager and/or MSW, the coordinator organizes and completes patients’ transition-of-care needs before discharge. The role supports patients as an advocate and healthcare-system navigator, coordinates continuity of care with patients, families, and external organizations, and helps ensure that follow-up appointments, referrals, medications, and required resources are in place. The coordinator also supports interdisciplinary communication, data collection, reporting, audits, and assigned special projects.

Requirements

High school diploma or GED equivalent.
One to two years of healthcare facility experience and familiarity preferred.
Able to work as a team player, follow systems and protocols, and contribute toward a common goal.
Well-organized, with developed oral and written communication, problem-solving, and decision-making skills.
Current Basic Life Support (BLS) for Health Care Providers certification from the American Heart Association.
Proficient to expert computer skills, including Microsoft Office, especially Word and Excel.
Critical-thinking skills.
Resourcefulness.

Nice To Haves

College degree or vocational training in a healthcare field preferred.
Bilingual Spanish helpful but not required.
Healthcare facility experience and familiarity preferred.

Responsibilities

Assist patients through the healthcare system as a patient advocate and health-systems navigator.
Coordinate continuity of patient care with external healthcare organizations and facilities.
Make outpatient follow-up appointments as requested, including dialysis, outpatient clinic, and physician appointments.
Obtain patient choice for post-acute facilities as required by CMS Conditions of Participation.
Coordinate referrals to post-acute facilities, including home care, DME, SNF, LTACH, and acute rehabilitation, based on patient or family choice.
Coordinate continuity of care with patients and families or caregivers following hospital admission, discharge, and Emergency Department visits.
Make post-discharge calls as directed to follow up on lab work, clarify instructions, and confirm availability of required resources.
Report care barriers and challenges to the appropriate care manager.
Follow the continuum of patient care from admission through post-discharge.
Communicate with patients and families regarding transition plans, as directed by the Care Manager.
Promote clear communication among interdisciplinary care team members by ensuring awareness of patient care plans.
Ensure medications and/or prescriptions are available before patient discharge.
Participate as a team associate in data collection, health outcomes reporting, clinical audits, and pragmatic evaluation.
Coordinate assigned special needs and projects, such as the DME closet, clothing distribution, and resource manuals.
Perform other duties as assigned.