ED/Admitting Registration Specialist (Night Shift: 7:00p - 7:00a) - ONSITE

Vanderbilt University Medical Center•Nashville, TN

1d•Onsite

About The Position

Responsible for the onsite registration, arrival processes and discharge and insurance validation, with occasional guidance, for Emergency Department (ED) patients and/or accounts. Resolves issues related to registration, billing, insurance, and payment of accounts. ED staff must interact with patients and families under emotional stress. This requires strong interpersonal skills, as well as the ability to remain calm and composed in stressful situations. ED staff will be trained in emergency procedures in addition to standard registration specialist training.

Requirements

Critical Thinking (Novice)
Data Entry (Novice): The ability to transcribe information from the original source into an electronic system according to written and verbal instructions efficiently and accurately.
Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Compliance (Novice): Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.
System Knowledge (Novice): Knowledge of the operation and support of the system from the standpoint of computer operations, network operations, and/or technical support.
High School Diploma or GED (Required)
2 years of relevant work experience

Nice To Haves

Provides guidance to entry level co-workers.

Responsibilities

Performs all assigned area functions per departmental guidelines.
Performs administrative functions to ensure the department operates according to policies, procedures, and protocols.
Ensures that patient information is entered accurately and timely into the electronic medical record system (Epic).
Create Patient Estimates, request payment and provides payment plan information for patients at discharge or when appropriate.
ED staff must interact with patients and families under emotional stress. This requires strong interpersonal skills, as well as the ability to remain calm and composed in stressful situations.
ED staff will be trained in emergency procedures in addition to standard registration specialist training.
The responsibilities listed are a general overview of the position and additional duties may be assigned.