Lead Registration Specialist, ED Reg (Night Shift: 7p-7a)

Vanderbilt University Medical Center•Nashville, TN

4d•Onsite

About The Position

Responsible for the onsite registration, arrival processes, discharge and insurance validation, with occasional guidance. Resolves issues related to registration, billing, insurance, and payment of accounts. Performs all assigned area functions per departmental guidelines. Performs administrative functions to ensure the department operates according to policies, procedures and protocols. Ensures that all cases are entered accurately and thoroughly into the admissions, discharge, transfer and billing system. Provides customer service and status updates in waiting room, in-room, and prior to patient departure. Requests payment and provides payment plan information for patient account balances when necessary. The responsibilities listed are a general overview of the position and additional duties may be as assigned.

Requirements

Data Entry (Novice)
Customer Service (Novice)
Critical Thinking (Novice)
Documentation (Novice)
System Knowledge (Novice)
Relevant Work Experience
2 years experience
High School Diploma or GED

Nice To Haves

Serves as a lead for the team by providing expertise and guidance to team members.
Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.
Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.
Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.
Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.
Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Responsibilities

Performs all assigned area functions per departmental guidelines.
Performs administrative functions to ensure the department operates according to policies, procedures and protocols.
Ensures that all cases are entered accurately and thoroughly into the admissions, discharge, transfer and billing system.
Provides customer service and status updates in waiting room, in-room, and prior to patient departure.
Requests payment and provides payment plan information for patient account balances when necessary.