ED Admissions Coordinator- FT

Medical University of South Carolina•Florence, AL

About The Position

The ER Registration Coordinator plays a vital role in supporting Emergency Department (ED) operations to ensure accurate and complete patient registration, which enables proper billing and reimbursement. This role is responsible for auditing registrar activity, analyzing accounts receivable, and assisting Patient Financial Services (PFS) leadership. The coordinator serves as the primary point of contact for ED registration staff and provides guidance, coaching, and professional development to ensure compliance with MUSC and departmental policies. The coordinator performs detailed reviews of patient accounts to resolve registration and insurance discrepancies and ensures that all registration procedures are followed accurately. They collect and verify patient information for inpatient, outpatient, and emergency visits, including conducting patient interviews, financial counseling, and insurance verification, and educate patients on hospital policies related to visitation, payment expectations, and available services. Operationally, the coordinator organizes and leads monthly ER registration meetings, prepares agendas, documents meeting minutes and action items, and ensures timely follow-up on all deliverables. They monitor registrar performance, identify variances between expected and actual results, and report trends to PFS leadership. Additionally, the coordinator monitors daily ED collections and distributes reports to management to ensure transparency and accountability. As a leader within the ED registration team, the coordinator ensures the department is appropriately staffed, develops and maintains staff schedules, monitors time and attendance, assigns and tracks work queues, and communicates regularly with the Admissions Manager regarding any operational or staffing concerns. They are also responsible for addressing patient and customer inquiries professionally and promptly, escalating issues as needed to the appropriate member of the PFS management team. The ER Registration Coordinator maintains a full understanding of MUSC Patient Financial Services policies and procedures, completes required ongoing training and education, and identifies issues related to point-of-service collections, registration errors, or performance variances. They are expected to perform additional duties as assigned that align with leadership responsibilities for ED registration staff and departmental operations, always ensuring the highest level of accuracy, compliance, and customer service.

Requirements

2 years of experience in hospital or healthcare registration, patient financial services, or related administrative roles

Nice To Haves

3–5 years of experience in hospital or healthcare registration, PFS, or revenue cycle management

Responsibilities

Auditing registrar activity
Analyzing accounts receivable
Assisting Patient Financial Services (PFS) leadership
Serving as the primary point of contact for ED registration staff
Providing guidance, coaching, and professional development
Performing detailed reviews of patient accounts
Collecting and verifying patient information
Conducting patient interviews, financial counseling, and insurance verification
Educating patients on hospital policies
Organizing and leading monthly ER registration meetings
Preparing agendas, documenting meeting minutes and action items
Monitoring registrar performance
Monitoring daily ED collections and distributing reports to management
Ensuring the department is appropriately staffed
Developing and maintaining staff schedules
Monitoring time and attendance
Assigning and tracking work queues
Communicating regularly with the Admissions Manager
Addressing patient and customer inquiries
Maintaining a full understanding of MUSC Patient Financial Services policies and procedures
Completing required ongoing training and education
Identifying issues related to point-of-service collections, registration errors, or performance variances
Performing additional duties as assigned