ECS Customer Service Representative
About The Position
The Engineering Career Services (ECS) is seeking a Customer Service Representative to provide collaborative, high-quality, accurate, and efficient support to students, staff, faculty, and employers. This role involves responding to inquiries, facilitating the use of ECS software and services, and working effectively with individuals from diverse backgrounds. The position also includes managing student registration, monitoring accounts, maintaining database integrity, collecting and analyzing data, and producing reports. Additionally, the representative will supervise and train front desk student assistants, coordinate schedules, and provide administrative support for ECS events, outreach, website maintenance, and mail distribution.
Requirements
- High school diploma or GED.
- 1 year of relevant experience required
- Strong technical aptitude and ability to learn and apply new systems quickly.
- Proven ability to provide professional, service-oriented support to customers.
- Skilled in fostering positive interactions with a diverse population of students, staff, employers, and faculty.
- Excellent listening, verbal, and written communication skills, with strong time management, organizational, attention-to-detail, and follow-up abilities.
- Demonstrated commitment to accuracy, reliability, and dependability
Nice To Haves
- Certification or vocational training may be preferred.
- 2-4 years of customer service and with MS Word, Excel, PowerPoint, Outlook and database use experience preferred
- Bachelor’s Level Degree or equivalent educ/exp
- Experience with web software like Drupal and Qualtrics is helpful but not required.
Responsibilities
- Serve as the Customer Service Representative for Engineering Career Services (ECS), providing collaborative, high-quality, accurate, and efficient support to students, staff, faculty, and employers.
- Respond to inquiries (phone, email, in-person) from students, employers, and others, and make appropriate referrals.
- Facilitate successful use of ECS software and services for students; assist with user training and answer questions.
- Work effectively with individuals from diverse backgrounds.
- Manage student registration process.
- Establish and monitor student accounts for texting and job search platforms.
- Monitor data quality and maintain database integrity and confidentiality.
- Collect, enter, and analyze data on student users; compile service statistics and assist with surveys.
- Produce reports and provide data management and administrative support for ECS operations.
- Supervise and train front desk student assistants.
- Coordinates schedules to ensure adequate front desk coverage.
- Provide administrative support for ECS events, including signature events, workshops, career fairs, and recruiting functions.
- Assist with information, outreach, and promotional activities.
- Support website maintenance and digital signage.
- Receive, sort, and distribute mail.
Benefits
- Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
- Paid time off, including sick and vacation time and 11 holidays.
- State retirement plan or an alternative retirement plan, both with generous employer contributions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
