ECS Customer Service Representative

The Ohio State University • Columbus, OH

7d • $17 - $22 • Onsite

About The Position

The ECS Customer Service Representative serves as the primary point of contact for Engineering Career Services (ECS), providing high-quality, accurate, and efficient support to students, staff, faculty, and employers. This role involves responding to inquiries via phone, email, and in-person, facilitating the use of ECS software and services, and working effectively with a diverse population. The position also includes managing the student registration process, establishing and monitoring student accounts for various platforms, maintaining database integrity, collecting and analyzing data, and producing reports. Additionally, the role involves supervising and training front desk student assistants, coordinating schedules, and providing administrative support for ECS events, outreach activities, website maintenance, and mail distribution.

Requirements

• High School diploma or GED.
• 1 year of relevant experience required
• Strong technical aptitude and ability to learn and apply new systems quickly.
• Proven ability to provide professional, service-oriented support to customers.
• Skilled in fostering positive interactions with a diverse population of students, staff, employers, and faculty.
• Excellent listening, verbal, and written communication skills, with strong time management, organizational, attention-to-detail, and follow-up abilities.
• Demonstrated commitment to accuracy, reliability, and dependability

Nice To Haves

• Certification or vocational training may be preferred.
• 2-4 years of customer service and with MS Word, Excel, PowerPoint, Outlook and database use experience preferred
• Bachelor’s Level Degree or equivalent educ/exp
• Experience with web software like Drupal and Qualtrics is helpful but not required.

Responsibilities

• Serve as the Customer Service Representative for Engineering Career Services (ECS), providing collaborative, high-quality, accurate, and efficient support to students, staff, faculty, and employers.
• Respond to inquiries (phone, email, in-person) from students, employers, and others, and make appropriate referrals.
• Facilitate successful use of ECS software and services for students; assist with user training and answer questions.
• Work effectively with individuals from diverse backgrounds.
• Manage student registration process.
• Establish and monitor student accounts for texting and job search platforms.
• Monitor data quality and maintain database integrity and confidentiality.
• Collect, enter, and analyze data on student users; compile service statistics and assist with surveys.
• Produce reports and provide data management and administrative support for ECS operations.
• Supervise and train front desk student assistants.
• Coordinates schedules to ensure adequate front desk coverage.
• Provide administrative support for ECS events, including signature events, workshops, career fairs, and recruiting functions.
• Assist with information, outreach, and promotional activities.
• Support website maintenance and digital signage.
• Receive, sort, and distribute mail.

Benefits

• medical
• dental
• vision
• retirement
• paid time off
• tuition assistance covering fees for up to 10 credit hours per semester at Ohio State, with no waiting period, for undergraduate, graduate, or professional coursework.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED