Ecosystem Community Lead (Scarborough)

Scotiabank•Toronto, ON

1d•Onsite

About The Position

As an Ecosystem Community Lead, you will work with a larger management team to support all operations for the Ecosystems. You will ensure all activities conducted are in compliance with governing regulations, internal policies and procedures. An Ecosystem is defined as a physical space typically consisting of 2-3 floors, housing an interconnected population of approx. 500 employees who share a common purpose.

Requirements

Excellent customer service focus record
Knowledge of Microsoft Office skills, with high proficiency in excel and data management
Thorough knowledge and understanding of the department’s policies and procedures
Strong organizational skills and ability to set priorities and manage time
Excellent communication and interpersonal skills in dealing effectively with issues and interacting with internal and external parties
Adaptable, Flexible, Critical Thinker and excellent problem-solving skills
Good knowledge of Bank HR policies practices and legal requirements

Nice To Haves

Standard First Aid is a plus

Responsibilities

Provide support and facilitate a first-class employee and visitor experience.
Support all aspects of the Ecosystem onsite and virtually through the mastery of multiple platforms. MS Teams, Office Space, Workplace and MS Office Suite.
Report updates to Community Lead and Management for supported Ecosystems within defined parameters.
Manage all communications to and from the Ecosystem population via the centralized designated channels.
Work closely with varying teams or groups to support the execution of engagement activities within the Ecosystems.
Assist in onboarding/offboarding and orientation into the covered Ecosystems to other Scotia Bank Employees and external visitors.
Assist in providing general administrative support and ad-hoc projects as required.
Ecosystem issue tracking and remediation through established processes.
Financial accountability through timely submission and tracking of vendor invoices.
Contribute to a team focus of continuous improvement, improving how we work, including the experiences and environment within the Ecosystems.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Other relevant administrative and/or project duties/asks as assigned and/or required.
Providing on-site Ecosystem and site re-entry support where provincial guidelines allow.
Supporting all aspects of an Ecosystem virtually through the mastery of multiple platforms: MS Teams, Workplace, Skype, MS Outlook.
Managing and reporting on Ecosystem and site capacity through the use of centralized tools.
Acts as contingent staffing for other reception areas as well as Operation Coordinators & Leads, covering absences including breaks, vacations, sick days.