Economic Support Worker - Bilingual (Spanish) - Job & Family Services
About The Position
Receives and greets clients into the agency as well as on the phone; conducts research of electronic records to verify, locate, identify, and document the status of basic information using provided agency and state systems; provides information about the status of assistance and services; explains application procedures and client responsibilities; distributes forms as needed; coordinates the transfer of correspondence between recipient and the appropriate agency staff; process client changes; makes referrals to other agencies or providers; schedules appointments; handles incoming documents received by the agency; maintains program and systems knowledge needed to assist customers; performs clerical tasks related to case record maintenance and supporting other agency staff. Performs other related duties as assigned.
Requirements
- Bilingual (Spanish)
Responsibilities
- Receives and greets clients into the agency as well as on the phone
- Conducts research of electronic records to verify, locate, identify, and document the status of basic information using provided agency and state systems
- Provides information about the status of assistance and services
- Explains application procedures and client responsibilities
- Distributes forms as needed
- Coordinates the transfer of correspondence between recipient and the appropriate agency staff
- Process client changes
- Makes referrals to other agencies or providers
- Schedules appointments
- Handles incoming documents received by the agency
- Maintains program and systems knowledge needed to assist customers
- Performs clerical tasks related to case record maintenance and supporting other agency staff
Benefits
- Full-time employment, Monday-Friday, with paid lunch hour
- Pay increase after successful completion of 120-day probationary period
- Medical, dental, and vision insurance
- 15 1/2 paid holidays each year
- 80 hours annually of paid vacation days after one year of service
- 40 hours of personal leave each year
- Bi-weekly accrual of sick leave up to 120 hours per year
- 14% Employer Contribution to OPERS (Ohio Public Employees Retirement System)
- Employee Wellness Program
- Employer Paid Life and Accidental Death or Dismemberment Insurance
- Flexible Spending Account option
- Short-Term and Long-Term Disability Insurance options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
