Economic Stability Supervisor

State of Louisiana•New Iberia, LA

1d•Onsite

About The Position

The Louisiana Department of Health is hiring an Economic Stability Supervisor to lead the daily operations of a parish or district office serving individuals and families. The role oversees staff delivering financial and supportive benefits through SNAP, FITAP, Kinship Care Assistance, and STEP. The supervisor guides staff performance, ensures accurate and timely benefit delivery, and manages federal and state program requirements to support community well-being, program integrity, and compliance. This is a promotional opportunity open only to current permanent employees in a classified position with the Louisiana Department of Health. The position is located in Iberia Parish, in the Medical Vendor Administration / ES Lafayette Region 4-FSA 3 (ES TRI-REGION 3). The position is eligible for a Special Entrance Rate of $24.35 per hour ($1,948.00 bi-weekly), as well as premium pay of up to $2.00 per hour for hours worked based on longevity. Applicants must describe their relevant experience with specific Economic Stability, Medicaid, or related programs and identify the section or unit in which they performed economic stability social services work. Applications must include detailed relevant experience and education; resumes are not accepted in lieu of completed application sections.

Requirements

Six years of economic stability social services experience; or six years of full-time work experience in any field plus three years of economic stability social services experience; or a bachelor's degree plus three years of economic stability social services experience; or an advanced degree in a social sciences field, business, public, or health administration plus two years of economic stability social services experience.
Applicants must clearly describe relevant experience with specific Economic Stability, Medicaid, or related programs and identify the section or unit where they performed economic stability social services work.
This promotional opportunity is open only to current permanent employees in a classified position with the Louisiana Department of Health.
Every 30 semester hours from an accredited college or university may substitute for one year of the six years of full-time work experience in any field, up to 120 semester hours (four years).

Responsibilities

Supervise Social Service Analysts and an Economic Stability Specialist, including training, performance management, leave approval, conflict resolution, and oversight of unit operations that may span multiple parishes.
Resolve client and staff disputes, complaints, and conflicts by conducting interviews, investigating issues, and ensuring timely and appropriate resolutions.
Review cases and subordinate work for accuracy, timeliness, and completeness in determining eligibility for SNAP, FITAP, Kinship Care Assistance, and STEP benefits.
Ensure accurate data entry and case maintenance in the Louisiana Integrated Technology for Eligibility System (LITES), including verification, documentation review, identification of error trends, and implementation of corrective actions.
Provide policy guidance and staff training by maintaining current knowledge of program policies, interpreting procedures, coordinating with regional program specialists, and participating in required professional development and disaster readiness training.
Compile and analyze statistical and management reports.
Support administrative functions in the absence of the ES Manager.
Build partnerships with community providers to strengthen referral processes and expand client services.