Economic Stability Supervisor

State of Louisiana•New Iberia, LA

22h•Onsite

About The Position

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Step into a leadership role that truly makes a difference. As a Supervisor within the Economic Stability Unit, you’ll lead a dedicated team delivering critical financial and support services to individuals and families in need. Overseeing a diverse staff of analysts, specialists, and clerical professionals, you’ll drive the day-to-day operations. In this role, your leadership ensures accuracy, efficiency, and accountability in delivering vital benefits funded at both the state and federal level. If you’re ready to guide teams, shape outcomes, and contribute to a mission that changes lives every day, this is your opportunity to lead with purpose. Applicants must clearly describe their experience with specific Economic Stability, Medicaid programs, etc. and/or identify the section or unit in which they performed economic stability social services work (e.g., SNAP/Economic Stability, Child Care Assistance Program, Strategies to Empower People, Family Independence Temp Assistance, Medicare/Medicaid, etc.) within their job duties. Failure to include this information may result in the application being deemed ineligible for further consideration.

Requirements

Six years of economic stability social services experience; OR Six years of full-time work experience in any field plus three years of economic stability social services experience; OR A bachelor's degree plus three years of economic stability social services experience; OR An advanced degree in a social sciences field, business, public, or health administration plus two years of economic stability social services experience.
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Nice To Haves

Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit
Building Trust: The ability to create a safe and supportive environment where others feel comfortable speaking up, sharing ideas, and acknowledging mistakes
Displaying Professionalism:The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others
Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies
Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals

Responsibilities

Supervise Social Service Analysts and Economic Stability Specialists, including training staff, resolving employee and client disputes, approving leave, and conducting performance evaluations across assigned units or multiple parishes.
Lead the resolution of complaints and conflicts related to program participation by interviewing complainants, investigating issues, and ensuring timely and appropriate outcomes.
Review staff work and case records to ensure accuracy, timeliness, and completeness in determining eligibility benefits.
Identify error trends through case reviews, develop and implement corrective action plans, and provide targeted training to improve staff performance and program compliance.
Monitor and manage workflow by retrieving assignments from the LITE Unassigned Queue and distributing cases to staff to ensure timely processing.
Interpret policies and provide guidance to staff by maintaining current knowledge of program regulations, collaborating with regional consultants, and delivering ongoing training and professional development.