Economic Stability Specialist (Professional Development HUB)

State of Louisiana•Statewide, LA

2d•Remote

About The Position

The Louisiana Department of Health (LDH) aims to protect and promote the health of its residents and ensure access to medical, preventive, and rehabilitative services. This professional role is within the Economic Stability (ES) division, specifically the Professional Development Hub. The position is responsible for determining eligibility for Public Assistance programs administered statewide, including the Supplemental Nutrition Assistance Program (SNAP), Family Independence Temporary Assistance Program (FITAP), Kinship Care Subsidy Program (KCSP), and Disaster Supplemental Nutrition Assistance Program (DSNAP). SNAP includes two demonstration projects: Louisiana Combined Application Project (LaCAP) and Elderly Simplified Application Project (ESAP). These programs are funded by federal and state sources, with federal partners including USDA Food and Nutrition Services (FNS) and DHHS Administration of Children and Families (ACF). The role requires a passion for public service, leadership, and making a meaningful impact. Applicants must clearly describe their experience with specific Economic Stability, Medicaid programs, or related units within their application to be considered eligible. Vacancies are available statewide across nine regions.

Requirements

Five years of economic stability social services experience; OR Six years of full-time work experience in any field plus two years of economic stability social services experience; OR A bachelor's degree plus two years of economic stability social services experience; OR An advanced degree in a social sciences field, business, public, or health administration plus one year of economic stability social services experience.
Applicants must clearly describe their experience with specific Economic Stability, Medicaid programs, etc. and/or identify the section or unit in which they performed economic stability social services work (e.g., SNAP/Economic Stability, Child Care Assistance Program, Strategies to Empower People, Family Independence Temp Assistance, Medicare/Medicaid, etc.) within their job duties.
Must select the region(s) they are available to work when applying.

Nice To Haves

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Responsibilities

Trains, coaches, and mentors all levels of Social Service Analysts (SSAs) attending Professional Development Hub-related cycles and trainings.
Trains, develops, and evaluates SSAs by identifying specific problem areas and initiating and monitoring corrective actions.
Provides technical assistance in ES programs and eligibility systems, and is available for questions and other issues that SSAs may encounter.
Interprets program policies for SSAs to ensure compliance with laws, regulations, program directives, and agency policies and procedures.
Conducts formal case reviews of SSA cases to ensure accuracy and timeliness.
Evaluates programmatic processes and procedures for assigned trainees to determine if agency objectives are being met and develops corrective action as needed.
Serves as backup to the supervisor and performs functional supervisory duties such as training and mentoring trainees, being available to assist trainees in the supervisor’s absence, and providing input to the supervisor for completion of progress reports.
Works with the supervisor to complete required reports.
Reassigns cases to SSAs as needed.
Responds to and completes tasks assigned.
Represents policy training to ES staff utilizing hands-on training via TEAMS as needed.
Monitors case development as directed by agency policy, previous review findings, and quality control findings.
Timely completes and actively participates in all department, local office, and mandated trainings, including those for Emergency Support Function –Mass Care Roles, Civil Rights, etc.
Participates and contributes to work groups and committees as they relate to the overall operation of the department.
Maintains constant readiness to respond during periods of disasters, such as hurricanes, tornadoes, chemical spills, radiation spills, flooding, earthquakes, train derailments, ice storms, terrorist incidents, etc.
Performs Emergency Support Function -Mass Care duties as assigned by lead area managers.
Cooperates and works collaboratively with people in the office, from different divisions, and different departments and performs duties across division and department lines, as may be assigned.
Interacts with others respectfully and courteously, is a team player, and contributes to overall productivity and achievement of goals.
Willingly accepts and performs additional job assignments as deemed necessary.
Promotes a positive image of LDH/SNAP and our customers in the community.