Economic Development Case Manager - Bon Secours Community Works

Bon Secours Mercy Health • Baltimore, MD

17h

About The Position

The Case Manager/Healthcare Training manages a caseload of participants enrolled in Bon Secours Community Works’ Healthcare Training Program. The role supports positive training outcomes by implementing recruitment, enrollment, education, case management, and reporting activities. The Case Manager works with clients individually and in groups to reduce barriers and help place them into careers.

The position provides case management, financial coaching, job-preparedness education, and employment resources; supports program design and documentation; tracks participant data and outcomes; and collaborates with the Program Manager to improve the program and monitor grant performance. It also involves maintaining partnerships, community outreach and recruitment, facilitating participant development groups, delivering presentations, and coordinating events for current and former participants.

Requirements

• Bachelor’s degree in Psychology, Social Work, Business, Human Services, Human Resources, or Education from an accredited college or university, or equivalent experience.
• At least 1 year of professional experience delivering workforce development training programs.
• Organizational, record-keeping, and time-management skills.
• Proficiency in oral presentations, writing, and Microsoft Office Suite.

Nice To Haves

• Master’s degree in Business, Finance, Social Work, Public Health, Human Services, or Education.
• Effective verbal, presentation, and written communication skills.
• Strong interpersonal skills for developing and maintaining relationships with diverse stakeholders.
• Detail-oriented approach and excellent critical-thinking skills.

Responsibilities

• Manage a caseload of participants enrolled in the Healthcare Training Program.
• Execute performance goals and a work plan established by the Program Manager.
• Ensure participants receive case management services, financial coaching, job-preparedness education, and employment resources.
• Work with the Program Manager to refine program design and document amendments in standard operating procedures.
• Follow program guidelines, policies, and procedures.
• Complete data reporting by assigned deadlines for funders, the Program Manager, and the Director.
• Enter records, metrics, and outcomes in Apricot and/or other databases.
• Collaborate with the Program Manager to improve and expand the Healthcare Training Program.
• Work with the Program Manager to monitor progress toward grant performance metrics.
• Maintain partnerships that improve client outcomes.
• Participate in community outreach, recruitment, and engagement activities.
• Facilitate client development groups using evidence-based manuals and curricula.
• Deliver presentations and communicate program strategies when assigned.
• Coordinate events for current and completed participants.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level