Temporary Economic Benefits Technician
About The Position
The Mecklenburg County Department of Community Resources strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. Position Summary: The Economic Benefits Technician provides essential operational, administrative, and frontline support to advance case management within the Economic Services Division. Serving as a primary point of contact, this role delivers high-quality customer service to Mecklenburg County residents via phone, email, in-person, and at designated facilities. Key responsibilities include guiding clients through the application process, resolving case issues, and assisting with self-service technology. Additionally, the technician manages high-volume data entry and document tracking using specialized government software, while providing reception backup to support leadership and daily operations.
Requirements
- Minimum of two years of experience in customer service with direct interaction with members of the public or successful completion of the CPCC Caseworker Training Program (or another participating program).
- High School Diploma or equivalent
- May require a valid North Carolina or South Carolina Driver's License
- Proficient in various computer applications including Microsoft Office Suite, with the ability to learn and navigate agency-specific systems.
Nice To Haves
- Experience providing customer service in a high-volume environment
- Experience conducting customer interviews
- Experience using multiple computer systems while assisting customers
- Familiarity with social services, human services, or public assistance programs such as the Food and Nutrition Service program
- Bilingual (Spanish and English) proficiency, oral and written
Responsibilities
- Assist call center or walk-in contacts, interview customers, gather information, and input data into appropriate systems
- Process applications for single program basic benefits
- Respond to client and public inquiries regarding services available, documentation requirements, other community resource options, and on-going program and benefit status and customer record changes
- Perform data entry and maintain system files and databases on clients, providers, and program services
- Maintain basic knowledge of multiple social services programs
- Perform work in a high volume, fast-paced environment with continual customer interaction
- Some positions may be required to directly work on enrollment and eligibility activities within the NC FAST system
- May be required to staff shelters in the event of a disaster
Benefits
- This position is not eligible for County benefits
- will not be eligible for any paid holidays or paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
