eCommerce User Experience (UX) Designer
About The Position
The eCommerce UX Designer will work directly alongside the eCommerce Product Owner and partner with business, product, and technology teams to create user-centered experiences that drive measurable business results. This position plays a pivotal role in crafting exceptional user experiences for a growing B2B ecommerce platform, translating complex business requirements into engaging, easy-to-use digital shopping experiences. The role involves conducting user research, usability testing, interviews, surveys, and analytics reviews, leveraging qualitative and quantitative insights to improve customer experiences and conversion paths. Collaboration with developers, product owners, and business stakeholders is key to delivering impactful design solutions. The designer will also monitor KPIs, customer behavior, and site performance to identify optimization opportunities, plan and execute A/B testing initiatives, and ensure accessibility and usability standards are met. This role contributes to digital and brand transformation projects that will shape the future of the online customer experience for industrial customers across North America.
Requirements
- Bachelor's degree in Design, Human-Computer Interaction, UX Design, or a related field.
- 3–5+ years of professional UX/UI design experience.
- Hands-on experience designing B2B ecommerce experiences.
- Experience supporting complex purchasing journeys, large product catalogs, and industrial/commercial buying experiences.
- Experience conducting user research and translating findings into design improvements.
- Strong portfolio showcasing ecommerce UX work, wireframes, prototypes, and customer journey designs.
- Ability to collaborate effectively with business stakeholders, product teams, and developers.
- Reside within approximately 30 miles of Southfield, MI
- Be able to work in the Southfield office at least 3 days per week
- Be comfortable working in a hybrid environment
Nice To Haves
- Experience working with manufacturing, industrial, distribution, wholesale, or other B2B organizations.
- Experience with Figma, Adobe XD, Sketch, or similar design tools.
- Familiarity with HTML, CSS, and JavaScript.
- Knowledge of WCAG accessibility standards and best practices.
Responsibilities
- Design intuitive user experiences for a growing B2B ecommerce platform.
- Translate complex business requirements into engaging, easy-to-use digital shopping experiences.
- Create wireframes, prototypes, user flows, and interaction models.
- Conduct user research, usability testing, interviews, surveys, and analytics reviews.
- Leverage qualitative and quantitative insights to improve customer experiences and conversion paths.
- Collaborate with developers, product owners, and business stakeholders to deliver impactful design solutions.
- Participate in design reviews, brainstorming sessions, and cross-functional workshops.
- Monitor KPIs, customer behavior, and site performance to identify opportunities for optimization.
- Plan and execute A/B testing initiatives to improve engagement and conversion rates.
- Ensure accessibility and usability standards are incorporated into all design solutions.
- Contribute to digital and brand transformation projects that will shape the future of our online customer experience.
Benefits
- Medical, Dental, Vision Insurance
- Life Insurance and Disability
- Voluntary Wellness Programs
- 401(k) or RRSP programs with Company Match
- Paid Vacation and Holidays
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
