eCommerce Representative, B2B, Quarry Park

Canadian Tire Corporation•Calgary, AB

8d•CA$38,000 - CA$50,000•Onsite

About The Position

This role involves supporting eCommerce and Digital Voucher programs for a portfolio of customers. The representative will be responsible for setting up and maintaining customer programs in various digital platforms, managing trade agreements, assortments, pricing, and entitlements. They will also handle Digital Voucher programs, product content, conduct customer demonstrations, provide onboarding and training, troubleshoot issues, and communicate program updates. Maintaining accurate documentation and identifying process improvement opportunities are also key aspects of this position.

Requirements

2+ years experience in an office/administrative setting
Strong Computer Skills in MS Excel, PowerPoint
Efficient and adaptable with excellent all-round administrative abilities
Ability to work with minimal supervision, being proactive and flexible
Strong in organization and time management
Excellent communication skills, both written and verbal

Nice To Haves

Familiarity with Mark’s Commercial systems and processes an asset
Bilingual (French/English) considered an asset
Office Administration Certificate or equivalent

Responsibilities

Work closely with internal teams to support eCommerce and Digital Voucher programs for a portfolio of customers.
Set up and maintain customer programs in Microsoft D365, Sana Commerce, and other digital platforms.
Create and manage trade agreements, customer assortments, pricing, and program entitlements.
Set up and maintain Digital Voucher programs, including participant eligibility, access, and program updates.
Upload and maintain customer, contact, and employee information.
Manage product content, including images, descriptions, and program-specific information.
Conduct customer demonstrations and presentations highlighting Mark's Commercial digital solutions.
Provide onboarding, training, and support to new customers and users.
Troubleshoot issues and provide support to customers, sales teams, and Customer Service.
Communicate program updates, changes, and issue resolutions to internal and external stakeholders.
Maintain accurate program documentation and ensure data integrity across systems.
Identify opportunities to improve processes and enhance the customer experience.