eCommerce Product Owner (Consultant)

MSC Cruises•Miami, FL

About The Position

MSC Cruises, the world’s third largest cruise line brand, is expanding its eCommerce Product team in the USA. Reporting to the eCommerce Product Owner – Booking Funnel, the eCommerce Product owner will support day to day activity for the cruise booking flow of our website. You will be a supporting team member for executing the product roadmap and A/B testing framework for the website. This position will collaborate with the prioritization of business needs and ensure technology solutions are aligned with the overall product roadmap.

Requirements

Bachelor’s degree in engineering, computer science, business administration, marketing or a relevant subject and 3+ years related experience.
Experience with Agile methodology, especially writing, reviewing, and grooming user stories and acceptance criteria
In-depth understanding of technology and functionality required to enable seamless digital experiences across multiple devices and multiple delivery systems (such as reservation/inventory and CMS platforms).
Data-driven mindset with strong analytical skills.
Strong leadership and collaborative experience with internal and external stakeholders
Ability to operate effectively in a fast-paced environment and pivot quicky as needed.
Experience working with internal or external creative teams, technical and marketing partners.

Nice To Haves

Experience with QA testing websites desired
Travel industry eCommerce experience a plus.

Responsibilities

Follow roadmap of strategic initiatives to improve booking conversion rates and reduce customer friction throughout the entire booking journey.
Support the enhancement lifecycle from concept, implementation, and adoption.
Ensure follow through of A/B testing roadmap in collaboration with testing team, and report on results.
Prioritize enhancement and product roadmap in collaboration with the ecommerce product team based on projected business impact.
Communicate status, progress, and roadblocks on key features with ecommerce product team and direct supervisor.
Oversee the logging, triaging, and testing of production bugs and issues in collaboration with IT
Manage day-to-day business relationships with 3rd party providers, corporate and local teams, to ensure the delivery of high-quality functionality.
Collaborate with internal and external partners, and counterparts in Geneva headquarters, to align efforts, share insights, and drive key initiatives.
Engage with multiple business stakeholders to ensure all booking product needs are accounted for.