eCommerce Order Administrator

Southern Tide•Greenville, SC

4d•Onsite

About The Position

The eCommerce Order Administrator supports the retail operations team. This role is a full time in office role, located in Southern Tide's downtown Greenville SC office.

Requirements

Supports the retail operations team.
Full time in office role.
Located in Southern Tide's downtown Greenville SC office.

Responsibilities

Monitor daily ecommerce order activity and follow up on orders that require attention.
Review open ecommerce orders from the Lyons Distribution Center, West Point Home, and Southern Tide retail stores, researching and resolving fulfillment issues as needed.
Communicate with the Lyons Distribution Center and store teams regarding delayed orders, inventory discrepancies, and fulfillment exceptions.
Process short ships, outs, and order cancellations when inventory is unavailable, following established business guidelines.
Research oversold items and complete necessary order updates when inventory is no longer available.
Research inventory discrepancies identified through short ships, outs, and order cancellations, and coordinate inventory updates with the appropriate teams.
Review fulfillment timelines and follow up on aging orders to help identify delays and support timely resolution.
Monitor the ecommerce returns portal to help ensure customer returns are processed within expected service levels.
Review exception returns submitted through the distribution center's returns portal and coordinate resolution when standard return processing cannot be completed.
Process Return Authorizations and complete return transactions as needed.
Work with Customer Experience to research shipment exceptions, lost packages, and customer order issues.
Assist with fulfillment, order, and returns reporting by preparing recurring reports and providing supporting information as requested.
Escalate recurring fulfillment or returns issues to the eCommerce and Operations teams as appropriate.
Assist with special projects and other order administration responsibilities as assigned.