eCommerce National Account Manager (Grocery / Retail) (12-month contract)

PepsiCo • Mississauga, ON

11h

About The Position

This role is designed to focus on one of the biggest & most exciting growth trends in our marketplace today: Online Grocery. This role will be on the eComm Sales Team and will report into the Sr. Manager, Digital Commerce, on the broader Walmart and Digital Commerce Customer Team. The eGrocery NAM will support the online expansion of our grocery customers, leading the development of these key customer relationships and business operations across 1PEP. Success in this role will be measured by the ability to drive both short and long term success for customers and execute against Perfect Digital Store principles to ensure Digital Execution is best in class. Short term success is measured on performance to plan and operational execution. Long term success is measured on customer relationship building, collaboration, driving insights to action, and winning Online Share for PepsiCo across accounts. This role will appeal to sales leaders that have consistently driven profitable market share growth. You are known for your consultative leadership style, diverse business understanding, project management skill and willingness to challenge the status quo. You thrive in ambiguous situations where you can establish a new path and process. You understand how to align your internal cross functional and external customer teams to effectively bringing forth creative ideas that deliver greater product visibility, sales and operational capability that in-turn deliver against both external customer and internal company objectives. You measure your success by the success of the projects you lead, the teams you collaborate, and the business partners you serve.

Requirements

• University degree required
• Interest and knowledge of digital/eCommerce space, specifically search and shopper marketing (full expertise not required and can be learned in role)
• 3+ years of experience calling on LF retailers in Canada in sales
• Collaborative, positive spirit, cross-functional internal and external ‘selling’ ability
• Ability to work in ambiguous environment and establish new path and processes
• Proven success gaining cross-functional alignment to drive project/program support.
• Solid project/time management capabilities and multi-tasking skill sets required
• Able to assess a business delivery model and identify where opportunities exist to make it more efficient and effective.
• Able to take high level strategic ideas and operationalize them into well thought out marketplace action plans
• Well-developed interpersonal communication and influencing skills.
• Highly motivated and able to work with a minimum of supervision.
• Ability to develop and execute strategic, fact based annual business plans.
• Ambassador – able to present internal and external view-points/challenges in a non-confrontational manner bringing focus on delivering win-win solutions
• Superior collaboration skills demonstrating the ability to successfully navigate within matrix organization
• Proven strategic thinking skills
• Strong influence/negotiation skills
• Strong “bias towards action”

Responsibilities

• National Grocery customer responsibilities, including these primary accounts: LCL, Instacart, Sobeys, Metro, and Save-On Foods. Responsible for total 1PEP Portfolio.
• Accountable for building customer volume through execution of online fundamentals against the 4Ps (product, price, promotion & placement), goals and objectives.
• Specifically lead our eCommerce Fundamentals Forum with eCom team and MBS partners.
• Leads paid search for customers including Loblaws, Instacart, and others, and supports the total search strategy.
• Enable flawless execution of customer plans via regular, effective and timely information sharing/communication.
• Supports delivery of brand calendar, ensuring all online elements are optimized for target key performance indicators (KPIs) and driving post-campaign lessons learned
• Supports the delivery of Test and Learn Roadmap
• Oversees online catalog product attributes and digital images
• Cultivates an active network, proactively builds and maintains relationships to promote Digital Commerce objectives internally and at customer level
• Partner internally & globally to with Marketing
• Voice of the Customer internally with cross functional GTM, Sales Strategy and Shopper Insight Teams.
• Assist internal team bringing forth meaningful and targeted information, programs and intelligence that will in-turn deliver profitable sales volume growth and overall customer satisfaction.
• Provide periodic forecast updates/reviews on the state of the business.
• Partners with match contacts globally to develop know-how framework for Canadian team.
• Participates in customer team meetings, supports with QBR’s and adhoc insights.

Benefits

• Competitive compensation and comprehensive benefits designed to fit your unique needs
• A dynamic and inclusive culture that promotes you to bring your whole-self to work
• Inspiring positive change for people and the planet with sustainability goals
• A supportive team that will encourage your professional growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior