Ecommerce Merchandising Coordinator (6 month contract)

Bunzl Distribution NA•Burlington, ON

19h

About The Position

The E-Commerce Merchandising Coordinator supports the accuracy, completeness, searchability, and visual quality of product content across the Product Information Management (PIM) system and e-commerce platforms. The role works with vendors and internal stakeholders to collect and enhance product information, respond to PIM-related requests, analyze product and marketplace data, and help deliver a consistent online customer experience.

Requirements

Post-secondary diploma or degree in Business, Marketing, Communications, or a related field.
1-3 years of experience in e-commerce, operations coordination, product content management, customer service, or a related role.
Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
Strong written and verbal communication skills with excellent attention to detail.
Strong organizational, analytical, and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Customer-focused mindset with a commitment to accuracy, collaboration, and continuous improvement.
Ability to work independently while effectively collaborating with internal teams and external stakeholders.

Nice To Haves

Experience with e-commerce platforms, content management systems (CMS), Product Information Management (PIM) systems, or similar databases is an asset.

Responsibilities

Create, maintain, and continuously improve product content within the PIM database.
Ensure product records are accurate, complete, consistent, and aligned with established data standards.
Support new requests, questions, and issue resolution related to the PIM system.
Coordinate product onboarding and content updates, including descriptions, attributes, specifications, categories, documents, and related product information.
Perform routine quality checks and identify missing, duplicate, outdated, or inconsistent product data.
Optimize product titles, descriptions, attributes, keywords, and category assignments to improve on-site search and product discoverability.
Apply e-commerce content best practices while maintaining clear, customer-friendly, and brand-appropriate product information.
Review the competitive marketplace and stay current with emerging practices across the e-commerce ecosystem.
Recommend content improvements that support customer engagement and conversion.
Source, enhance, organize, and upload high-quality product visuals for the PIM system and e-commerce platforms.
Confirm images meet required format, resolution, naming, background, and quality standards.
Work with vendors and internal teams to address missing, incorrect, or low-quality assets.
Maintain consistent presentation of product images and supporting digital assets across online channels.
Run and analyze product content, assortment, quality, and e-commerce reports.
Identify data trends, content gaps, and opportunities for process or customer-experience improvements.
Create forecasts and provide practical recommendations based on available data and observed trends.
Track assigned requests and provide clear status updates to stakeholders.
Work with vendors to acquire complete and accurate product information and digital assets.
Understand and document key product features, benefits, applications, and competitive advantages.
Collaborate with e-commerce, marketing, sales, category management, IT, and other internal partners to support product launches and ongoing content needs.
Follow up on outstanding information and communicate requirements, priorities, and deadlines clearly.