Ecommerce Manager, International

Figs Inc.•Santa Monica, CA

44d•$100,000 - $130,000

About The Position

The FIGS International team is seeking a driven, entrepreneurial, and collaborative E-Commerce Manager with a proven track-record of success managing a high-growth e-commerce business. Reporting into the Sr. Director of International Marketing, you will be responsible for the website experience across 45+ international markets, aligning with the global vision for the company while localizing the website according to country/region-specific needs and preferences. This role requires someone highly analytical, creative, and agile, capable of gaining alignment, building relationships, and managing projects across various stages of growth. This role will work cross-functionally with internal teams, aligning with domestic site merchandising counterparts and collaborating with marketing, brand, creative, digital product, and data, while managing our external partner relationships including our cross-border solutions partner, SEO agency, and translations agency. The focus of this role is to enhance the international customer experience through optimized and localized site experience, driving increased engagement and conversion. The ideal candidate has a passion for building businesses, a deep understanding of the digital landscape with a global perspective, has an analytical approach to problem solving, and thrives in fast-paced environments.

Requirements

5-6 years of experience in e-commerce/site merchandising roles within the fashion or apparel space
Bachelor's degree with major in Business, Marketing or similar field
Strong analytical skills and the ability to leverage data to understand customer behavior and develop a plan of action
Deep understanding of the customer journey and the role that marketing channels play to impact site experience
Clear, concise communication skills across written, verbal and presentation formats
Strong organizational skills, attention to detail, and the ability to balance multiple tasks and projects simultaneously, with an eye for prioritization
Ability to define priorities and structure processes based on impact, confidence, and ease of execution
An entrepreneurial mindset: Enthusiastic about building businesses through innovative thinking and a natural curiosity within a fast-paced, dynamic environment. Must always be looking for opportunities to elevate the baseline and share learnings across the organization
Experience with current tools a plus: Headless Commerce (Contentful CMS + Shopify) Global-e Data platforms: Looker, Heap Google suite, Microsoft suite

Nice To Haves

Experience in global e-commerce practices is a plus
Fluency in multiple languages is a plus

Responsibilities

Partner with the Sr. Director of Int'l Marketing and SVP, GM of International on website strategies across the international markets
Optimize the website experience, tailoring the navigation, site merchandising, on-site search, and site assets to maximize conversion according to country-specific needs, preferences, and market maturity by abstracting insights from large datasets, following industry trends, consumer insights and customer feedback, in partnership with Int'l leadership
Manage the projects and development of the Int'l E-commerce Associate who supports the execution of localized website initiatives
Partner with Domestic counterparts to ensure alignment with overall company strategy while localizing where appropriate
Manage day-to-day relationships with International Cross-border solutions partner, SEO agency, and translations agency
Evaluate and scope additional technical and business resource needs in collaboration with the Product and Engineering teams,
Partner with Sr. Director of Int'l Marketing and marketing and retention teams to optimize landing experience from various channels across markets
Identify additional conversion and customer engagement opportunities where appropriate
Align with International content calendar to clearly identify points of differentiation from Global strategy due to localized needs
Oversee site experience for International promotions and exclusive digital initiatives
Brief Int'l site asset needs to Brand and Creative teams
Create Business Review reports that provide an overview of the site experience and action plan across international markets for FIGS Leadership team
Conduct robust competitive research and develop actionable market insights

Benefits

Equity: Eligible FIGS employees have the opportunity to own shares of FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan
Annual bonus: This position is eligible to participate in the FIGS annual bonus program
Other compensation and benefits offered include:
Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance
Amazing 401(k) program, with a company match up to the first 6% of your contribution
Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
FIGS sponsored Uber Eats voucher for in-office weeks
Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…
Benefits eligibility is determined by hour requirements and length of service