eCommerce Manager

Vital Lyfe•Los Angeles, CA

53d

About The Position

At Vital Lyfe, we are on a mission to solve global water scarcity by creating innovative, desalination systems. This is an opportunity to join a passionate, multidisciplinary team tackling one of the world’s most critical challenges. Mission Manage the Vital Lyfe eCommerce business and Direct-to-Consumer Sales channel to drive long term growth and revenue. This role is pivotal to Vital Lyfe’s success in launching and scaling our sales operations and expanding footprint globally.

Requirements

Bachelor’s degree in engineering or business; OR high school diploma/equivalency certificate with 5+ years of professional experience.
2+ years of consulting or project management experience, OR 2+ years in a customer-facing role.
Knowledge or experience in eCommerce, go-to-market planning, or sales operations.
Proven ability to manage multiple projects and deliver under tight timelines and resource constraints.
Strong problem-solving and analytical skills, with the ability to go beyond the apparent answers to uncover root causes and solutions.
Experience leading complex operational and strategic initiatives.
Distinctive business judgment and communication skills
Strong ability to prioritize the most impactful actions for the organization, even in ambiguous situations
Excellent project management, problem-solving, and analysis skills
Excellent written and verbal communication skills, with experience crafting and presenting professional presentations.
Empathy, active listening, and resilience in managing relationships.

Nice To Haves

Industry experience in water treatment technology, consumer products, or maritime is a plus.
Demonstrated ability to capture and incorporate feedback from customers into actionable improvements.

Responsibilities

Develop and execute go-to-market strategies for the eCommerce sales channel, including product launch planning, pricing optimization, and growth strategies
Work with software, operations, engineering, marketing, customer success and sales teams to roadmap and execute improvements to product operations infrastructure, customer experiences, and new product introduction
Monitor sales trends, identify growth opportunities, and create and implement marketing strategies based on the sales data to grow eCommerce specific KPIs
Collaborate with operations team to maintain appropriate inventory levels and meet demand
Collaborate with marketing teams to plan, execute, and analyze online advertising campaigns to engage new customers and retain existing ones
Design and run strategies to test new growth methods (e.g., pricing models, payment methods, partnerships) and implement insights into scalable programs
Identify and remove operational bottlenecks across the full customer lifecycle from order flow to delivery
Work closely with the marketing and customer success teams to continuously improve customer experiences to drive growth and retention
Work with Customer Success and Marketing teams to develop and maintain customer sales collateral
Represent the customers’ voice back to the business, and foster a customer wide culture of customer focus and success
Build strong relationships to understand customer requirements, manage expectations, and identify opportunities for growth.
Identify and implement process and system enhancements to improve handoffs and execution across cross-functional teams.