eCommerce Director

Ironman•Tampa, FL

23h•Hybrid

About The Position

The IRONMAN Group is seeking an Ecommerce Director with proven eCommerce experience to own eCommerce, registration platform, B2B and other merchandise channel specific revenue opportunities. This role will be focused on enhancing product assortments, best practices, and customer experience to drive revenue growth in these channels. This role requires a hands-on manager, someone driving strategy and day-to-day coordination across merchandise sales channels. The IRONMAN Group is the world's largest operator of mass participation sports, delivering over 200+ events a year across 55+ countries thanks to a passionate global team.

Requirements

Bachelor's degree (B.A.) from four-year college or university
Minimum of 5-7 years eCommerce Merchandising experience in a similar role
Experience in Marketing is also beneficial.
Experience with Magento, and Shopify eCommerce, and other Merchandise systems.
Knowledge and experience with Magento and Shopify eCommerce platforms.
Proficient in Adobe Photoshop, Illustrator, and Microsoft Office.
Knowledge of point-of-sale systems and integrations.
Excellent communication skills both written and verbal.
Excellent organizational skills; detail oriented
Project Management experience
Strong Team Player
Ability to lead a team.

Nice To Haves

Understanding of web analytics

Responsibilities

Own channel specific merchandising strategies across eCommerce, registration platform, and B2B merchandise sales channels.
Identify the most suitable products based on location, target customer, and timing to drive merchandise revenue and conversion.
Determine product mix, including product variety, pricing, and inventory levels to meet customer needs and maximize sales.
Assist with weekly sales performance analysis to identify areas of opportunity.
Work cross-functionally with product development and planning teams to ensure execution and follow through on channel specific product strategies.
Set and maintain Consumer Experience Standards across channels including visual merchandising, copy, imagery, and marketing assets.
Partner with marketing team to develop and execute marketing strategies across digital platforms including paid and organic campaigns.
Manage day-to-day eCommerce experience across all eCommerce channels conducting site walkthroughs to discover any errors, amend and manage issues.
Provide thought leadership, innovation, and process optimization initiatives to enhance channel specific merchandise strategies.
Partner with IT and service teams to develop technical features necessary to achieve results including endless aisle level of service.
Oversee merchandise customer service assisting with thoughtful and meaningful responses to our customers, monitoring response time and team productivity.
Responsible for regional rollout across North America, EMEA, & Oceania.
Proven team player with ability to coach and manage direct reports.
Any other tasks or special projects as assigned.