eCommerce Customer Service Representative

Futonland • Newark, NJ

18h

About The Position

We are seeking a dedicated and enthusiastic eCommerce Customer Service Representative to join our team. This role is pivotal in ensuring a seamless shopping experience for our customers and online shoppers. If you have a passion for customer service and thrive in a dynamic eCommerce environment, we want to hear from you!

Requirements

• Previous experience in eCommerce sales.
• Familiarity with Google Suite, Zendesk, and FedEx Manager is highly desirable.
• Strong self-direction and the ability to take ownership of tasks, adapting to changing priorities.
• Ability to collaborate with multiple departments and maintain effective communication.
• Excellent oral and written communication skills.

Nice To Haves

• Furniture sales experience is a plus.

Responsibilities

• Guide and assist customers in making purchases.
• Respond to customer inquiries via phone, chat, and email regarding orders, products, and issues.
• Create, verify, and qualify new orders using our POS system.
• Monitor orders and provide timely updates to customers.
• Work on sales leads and customer queries using Zendesk.
• Handle claims and resolve customer problems efficiently and professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed