eCommerce Customer Service Rep

Westin Group•Ontario, CA

10d•Onsite

About The Position

We’re on the hunt for an energetic, sharp-minded, customer-obsessed professional to join our growing distribution company. If you like solving problems, staying busy, and being the person who actually knows what’s going on, this might be your lane. As an e-Commerce Customer Service Representative, you’ll be the go-to expert for all things product-related. You’ll help customers across multiple online marketplaces, handle returns and replacement parts, and turn “uh-oh” moments into “wow, thank you” experiences. This is a high-volume, fast-paced, in-person role where no two days look the same. If you’re the kind of person who thrives under pressure and enjoys checking things off your list like a champion… keep reading.

Requirements

Experience with eDesk Help Desk or Zendesk (you know your way around a ticketing system)
Solid skills in Microsoft Office (Excel, Word, Outlook… the usual suspects)
Strong communication skills. Clear, professional, and human
The ability to multitask without dropping the ball
A sharp eye for detail. You catch what others miss
A natural problem-solver mindset. You don’t just spot issues, you fix them
Previous experience in customer service, e-commerce, or a call center (non-negotiable)

Responsibilities

Be the voice (and brain) behind top-tier customer service via phone, email, and e-commerce platforms
Help customers navigate everything from product questions to returns, damages, and replacements
Track down replacement parts like a detective with a mission
Process requests quickly, accurately, and without letting things fall through the cracks
Keep customers in the loop with clear, professional updates
Turn complaints into solutions with confidence and a cool head
File and follow up on carrier claims until they’re resolved
Jump in wherever needed because teamwork here actually means something