eCommerce & Configuration Specialist

Dodge Industrial•Simpsonville, SC

14h•Onsite

About The Position

The eCommerce & Configuration Specialist plays a critical role in driving customer satisfaction, product improvements, and business success through effective project management and technical expertise. The Specialist operates at the intersection of Communications & Digital Marketing, Software Development, Product Management, Engineering, and Sales to support the usage of Dodge's eCommerce & Configuration portfolio. This software portfolio is used by thousands of daily users to select and configure products, design systems, and make purchases, and serves as the digital foundation of the Dodge business.

Requirements

Bachelor's degree (BA or BS) required, preferably in Computer Science, Engineering, Business, or Marketing
Understanding of customer requirements gathering techniques to identify customer needs and preferences.
Excellent project management skills to develop project plans, and ensure that projects are completed on-time and within budget.
Strong communication skills, both written and verbal, with the ability to effectively communicate with internal and external stakeholders.
Understanding of user experience (UX) design principles & practices, and experience with UX design tools (preferably Figma).
Familiarity with eCommerce platforms and their functionality.
Familiarity with ERP systems (preferably SAP).
Possess a growth mindset with a willingness to learn, move fast, and embrace mistakes.

Responsibilities

Prioritize and communicate product backlog needs for Selection Tools and eCommerce platforms.
Ensure efficient and responsible allocation of available development resources.
Balance short-term fixes with long-term strategic improvements.
Work closely with other members of the Communication & Digital Marketing team to create a cohesive and market-leading digital customer experience throughout the entire customer journey.
Liaise with Software Development, Product Management, Engineering, and Sales teams to ensure alignment of goals and strategies.
Gain a deep understanding of how Dodge's customers create value in their businesses.
Identify opportunities to enhance the eCommerce & Configuration portfolio to better assist customers in achieving their goals.
Interact directly with customers and internal stakeholders to identify and develop requirements for expanding the Selection Tools & eCommerce portfolio.
Utilize various techniques to gather, analyze, and interpret customer feedback, ensuring that product development aligns with customer expectations and needs.
Develop and maintain configuration models, the data and logic foundation for Selection Tools.
Analyze and interpret customer feedback to inform product development decisions and ensure that products and services meet customer expectations.
Lead user acceptance testing (UAT) for Dodge's Selection Tools & eCommerce portfolio.
Create documentation and lead training of the Selection Tools & eCommerce portfolio for customers and internal users.
Provide service and support for Dodge's Selection Tools & eCommerce portfolio.
Understand how Dodge's customers create value, and how Dodge's Selection Tools & eCommerce portfolio can assist customers in attaining their goals.
Other duties and projects as assigned.
Regular attendance at work is a necessary function of the role.