ECommerce Brand Advocate Analyst

The Home Depot

2d•Hybrid

About The Position

The Brand Advocate Program allows Home Depot’s largest supplier partners to invest in having an assigned Analyst who works with that vendor to optimize their eCommerce and interconnected experience with Home Depot Canada. As an eCommerce expert, you’ll play a pivotal role in driving results that will positively impact the shopping experience for our DIY and Pro customers. You’ll work directly with some of Home Depot’s largest vendor partners and collaborate with internal cross-functional teams to develop and implement data-driven content and business strategies.

Requirements

Ability to turn sales metrics into insights easily understood by executive audiences.
Expertise in eCommerce and content best practices.
Experience with Excel and aptitude to learn other analytics tools.
Ability to communicate clearly and concisely.
Engaging presentation skills.
Ability to build relationships with stakeholders at all levels.
Ability to diplomatically navigate difficult conversations.
Ability to prioritize competing projects.
Detail oriented and organized.
Self-motivated to drive results based on vendor needs and priorities.
Strong professional written and verbal communication skills, including the ability to communicate effectively via charts and graphs.
Clear, Concise and Persuasive Communication.
Confident presenting to larger groups (20+ attendees) including senior-level executives.
Engaging storyteller with ability to navigate difficult conversations.
Understanding of key eCommerce sales metrics and content best practices.
Intermediate to advanced Excel and PowerPoint skills.
A passion for Analytics and an aptitude to learn analytics tools such as Looker, Tableau and Adobe Analytics.
Organization and Project Management Skills.
Effectively prioritize projects with a high volume of competing requests.
Ability to work independently in ambiguous situations without a clear roadmap.
University/College degree in a related area of study, or equivalent experience.
3-5 years eCommerce experience required.

Nice To Haves

Client-facing experience an asset.
Experience with Looker, Tableau, Adobe Analytics an asset.
Advanced capability in MS PowerPoint, Excel, Word, Outlook an asset.

Responsibilities

Leverage eCommerce expertise and data analytics to create dashboards and run reports to help vendors make strategic data-driven decisions.
Use data to tell a clear and concise story to the vendor and provide actionable insights.
Serve as the dedicated point of contact for assigned vendors, building strong relationships and influencing strategic decisions.
Prioritize eCommerce projects including new product onboarding, content enrichment, and deep-dive analysis in collaboration with vendors and internal teams.
Create tickets, follow up on project status with internal teams, and assist with populating forms for back-end data quality.
Create and manage a detailed project plan and goal tracker in consultation with vendors and internal stakeholders.