Ecommerce Analyst

Richemont•New York, NY

4d•Hybrid

About The Position

Richemont, a global leader in the luxury sector, is seeking an Ecommerce Analyst to support Cartier's Ecommerce team. This role is crucial for optimizing the end-to-end online order journey within a luxury retail setting. The position is hybrid and based in New York. The analyst will collaborate with the E-Commerce Manager and cross-functional teams to develop decision-driving reports, monitor digital platform health, gather requirements for site enhancements based on data and stakeholder feedback, and ensure a seamless customer experience.

Requirements

Bachelor's degree.
1–3 years of experience in e-commerce, digital operations, analytics, or a related field.
Proficiency in Microsoft Excel (advanced formulas, pivot tables, data modeling).
Experience with or strong aptitude for learning Looker and GA4.
Familiarity with JIRA or similar project/issue tracking tools.
Strong analytical skills with the ability to interpret data and turn it into actionable recommendations.

Nice To Haves

Experience in luxury retail or premium brand e-commerce.
Exposure to Fluent OMS, SAP, SFCC, or SQL.
Familiarity with AI-powered tools for site monitoring or productivity (e.g., Noibu, Microsoft Copilot).

Responsibilities

Build, maintain, and enhance reports and dashboards in Excel and Looker to track KPIs across the order lifecycle (e.g., conversion rates, fulfillment rates, delivery performance, return rates).
Leverage GA4 to monitor site performance, user behavior, and funnel metrics to inform business decisions.
Own weekly and monthly reporting cycles, preparing performance summaries for the team with clear callouts for trends, anomalies, and recommended actions.
Proactively monitor backend platforms (SFCC, Fluent OMS, SAP) to identify bugs, system errors, and performance issues impacting the customer or operational experience.
Leverage AI-powered monitoring tools (e.g., Noibu) to track and manage ongoing site health.
Monitor ticket progress in JIRA, follow up with development teams, and escalate blockers to ensure timely resolution.
Attend sprint reviews with development teams and facilitate regular check-ins between business and technical stakeholders.
Serve as the primary market contact for day-to-day issues.
Lead QA processes during deployments, system updates, and site enhancements — validating that changes perform as expected across the order journey before and after release.
Develop and maintain QA checklists and testing protocols to ensure consistent quality standards across releases.
Flag regression issues and coordinate with development teams to triage, prioritize, and resolve defects within agreed timelines.
Serve as a cross-functional point of contact in support of the E-Commerce Manager on client experience and UI/UX improvement initiatives, with the opportunity to grow into full ownership of this area.
Manage project administration for site and order journey enhancements, including maintaining timelines, scheduling meetings, gathering cross-functional feedback, and preparing synopses for stakeholder review.
Leverage order journey and site analytics to identify UX friction points and recommend specific enhancements to improve the client experience.
Gather, synthesize, and document requirements for site and order journey enhancements using analytics tools (GA4, Looker), cross-functional feedback, and client survey data — translating insights into clearly actionable inputs for development and product teams.