eCommerce Account Manager, GWT.com & Social Commerce

Greenworks • Mooresville, NC

6h • Onsite

About The Position

As a rapidly growing global manufacturer of residential and commercial products, Greenworks is leading the charge toward a more powerful and sustainable future. With over 20 years of research and development, including over 1000 patents in outdoor power equipment, power tools, and lifestyle products, we’re pushing the limits of what battery technology can do to improve the quality of work and life.

This role turns GWT.com commercial plans into accurate, on-time campaigns and uses performance data to improve acquisition, conversion, and retention. It restores dedicated ownership of lifecycle and app execution while adding social-commerce execution.

Requirements

• 3+ years in DTC eCommerce, lifecycle marketing, digital account management, or social commerce; equivalent experience considered.
• Hands-on experience with email or SMS platforms and an eCommerce platform.
• Ability to manage campaign details, interpret conversion and retention metrics, and coordinate multiple launches accurately.

Nice To Haves

• Shopify, Klaviyo, Attentive, and Appmaker experience preferred.
• TikTok Shop, creator commerce, or affiliate execution experience preferred.

Responsibilities

• Own the lifecycle campaign calendar and execute email, SMS, and app push campaigns, including audience selection, creative coordination, setup, QA, launch, and post-campaign review.
• Manage day-to-day Appmaker activity and partner with internal and external teams to resolve app, customer-journey, and campaign issues.
• Coordinate GWT.com promotional execution across Shopify, including landing pages, featured products, offers, and launch checks, in partnership with site and category owners.
• Drive operational setup and ongoing execution of social commerce, initially including TikTok Shop: listings, launch readiness, promotions, creator or affiliate coordination, customer-service handoffs, and issue resolution.
• Analyze CRM, app, site, and social-commerce performance; recommend tests and actions rather than simply circulating reports.
• Document repeatable processes and work with technology, creative, customer service, and agency partners to reduce manual work and improve execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed