Ecommerce Account Assistant (Amazon, Walmart, E-Bay etc.)

The PCA Group • Ronkonkoma, NY

2d • Onsite

About The Position

We are hiring a full-time E-Commerce Account Specialist to manage day-to-day operations across major marketplaces like Amazon (FBA & FBM), Walmart, eBay, and TikTok Shop. You will work closely with internal teams and overseas support staff to grow sales, optimize listings, and keep our accounts running smoothly. This is an ideal role if you have worked with Amazon Seller or Vendor Central, enjoy solving problems, and are ready to step into a fast-paced, hands-on role. This is an in-house role, working Monday - Friday 9am-6pm in Ronkonkoma, NY.

Requirements

• 1+ years of e-commerce experience (Amazon Seller/Vendor Central preferred)
• Strong Excel and reporting skills
• Great organization and communication
• Comfortable working with international teams
• Fluent in English
• Must work onsite in Ronkonkoma, NY, Monday thru Friday, 9am - 6pm

Nice To Haves

• Spanish is a plus

Responsibilities

• Manage and update listings on Amazon (SC/VC), Walmart, eBay, and others
• Optimize product content (titles, bullets, descriptions, images)
• Monitor and improve account health metrics (IPI, ODR, late shipments, reviews)
• Handle backend settings like shipping templates and fulfillment rules
• Resolve account issues, shipment delays, and customer escalations
• Track sales, profit margins, Buy Box %, and inventory levels
• Run weekly/monthly reports and dashboards
• Flag low-performing items and suggest content, price, or stock updates
• Work with account managers, warehouse teams, and creatives
• Supervise offshore support team (India) to execute listings and tickets
• Follow up with Amazon and Walmart reps on complex issues
• Launch new products and coordinate campaigns (Prime Day, Black Friday, etc.)
• Support promotional programs like Lightning Deals and Subscribe & Save
• Suggest process improvements to make daily tasks more efficient

Benefits

• Medical, Dental, and Vision along with supplemental benefits available after 60 days
• 401 (k) available after 1 year of service with up to a 4% match
• 12 days PTO
• 6 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed