eCom/OMNI Sr. Manager, Strategy & Operations

Keurig Dr Pepper•Frisco, TX

2d•$116,100 - $150,000•Hybrid

About The Position

Keurig Dr Pepper continues to advance its eCommerce/OMNI operations and capabilities in the highly dynamic and rapidly evolving online grocery retail industry. This position is a cross-functional career development role on the National Retail Sales Center of Excellence eCom/OMNI Operations team, reporting directly to the Sr. Director, eCom/OMNI Strategy & Operations. The eCom/OMNI Senior Operations Manager will be primarily responsible for 1) Enabling and expanding the online presence of our KDP portfolio of licensed Trademarks and brands with eRetailers (ie. Amazon.com, Amazon Fresh, Walmart.com, Kroger Ocado, Samsclub.com, etc) and their respective eCom/OMNI modalities (ie. Ship-to-Home, Pick Up and Delivery, Micro Fulfillment and Last mile delivery models). 2) Commercial leadership and operational strategies to enable our eCom/OMNI retailers to maximize our KDP trademarks geographically through our KDP Route-To-Market (RTM) network while maximizing profitable solutions for KDP and its respective licensed RTM bottlers. 3) Advancing our eCom/OMNI growth strategy and a critical role in driving KDP online revenue for prioritized eCom/OMNI retailers and RTM Bottlers. The candidate will play a strategic role in managing and developing the eCommerce/OMNI strategy, planning, operations and collaboration with our National Retail Sales (NRS) partners and the KDP RTM distribution network for the Cold Beverage portfolio. The candidate will proactively contribute to the progress of the KDP eCommerce/OMNI online business strategies and performance by leading multi-faceted, integrated commercial business solutions for KDP to unlock and scale distribution of our KDP portfolio with eCommerce/OMNI Grocery Retailers and enable a seamless shopping experience to consumers.

Requirements

Bachelor’s Degree in Business Administration, Accounting, Finance, or related business field (MBA a plus)
5+ years of Keurig Dr Pepper Cold Beverage or related Consumer Packaged Goods (CPG) professional experience
Expert/Advanced proficiency in Microsoft Excel, Word and PowerPoint with expert data analytics capabilities with ability to build detailed data analytics and financial models
Advanced financial acumen, systems and working knowledge of common accounting practices
Demonstrated history of providing insights and recommendations that led to improved business performance results
Travel within US (<20%)

Nice To Haves

Preferred eCommerce/OMNI knowledge and background within CPG or retail grocery industry
Strong negotiating skills
Strong Microsoft 365 capabilities
Experience with BI programs (Microstrategy, Power BI, Alteryx)

Responsibilities

Serves as the primary, eCom/OMNI Operations lead and centralized NRS contact to commercially evaluate, prioritize, develop, manage and implement the KDP eCOM/OMNI Fulfillment initiatives and processes across both internal and external cross functional partners for any given NRS account.
Leads and facilitates the eCom/Omni Fulfillment Processes & Commercialization (End-to-end Set Up / Order Management / Reporting & Analytics) for designated eCom/OMNI grocery retailers partnering with supporting KDP Commercial teams
Provides in-depth KDP Trademark and assortment analysis and licensing road maps of KDP Route-To-Market (RTM) ecosystem to support and enable eCom/OMNI Retailers Fulfillment Centers to deliver or ship to designated geographic service areas/zip codes.
Secures accurate eCom/OMNI eRetailer POS reporting for designated accounts for reconciliation of contractual remuneration payments to KDP RTM Bottlers and Distributors
Provides integrated reporting and analytics to measure KDP, retailer and RTM performance, proactively identifying opportunities and addressing challenges to optimize and drive results
Leads and initiates Master Data and SAP set up for designated OMNI Retailers and KDP RTM Bottlers and ensures accurate implementation of Master Data pricing updates and uploads.
Works with KDP Legal to initiate and negotiate eCom/OMNI agreements with eRetailer’s who want to implement shipping and/or delivery fulfillment models where KDP portfolio is delivered into cross franchised licensed territories.
Ability to create and deliver customer centric, persuasive selling materials to communicate data driven insights, recommendations for improvements and advancements.
Partners with NRS and RTM teams to facilitate discovery and exploration steps for Omni Micro Fulfillment initiatives with current and future Grocery Retailer Accounts to support operations and expansion plans
Acts as an invaluable strategic partner to internal stakeholders – Serving as an operational and management source of expertise, advising and partnering to drive continual assessment, advancement and governance of the KDP eCom/OMNI Fulfillment strategy, implementation and scale.