Sr. Manager, Omni-Channel Retail

Total Wine & More•SSC - MD, MD

3d•$119,250 - $204,400•Onsite

About The Position

Total Wine & More is seeking a Senior Manager of Delivery to join our Digital team in Bethesda, MD. As the Senior Manager of Delivery, you will lead strategy, execution, and growth of same-day delivery and other digital fulfillment initiatives across 270+ retail locations. You will manage a team and work cross-functionally with marketing, technology, store teams, and vendors to scale omni-channel programs, optimize operations, and drive profitability. Your leadership will be instrumental in enhancing customer experience, fulfillment efficiency, and business performance in a rapidly evolving retail environment. This role reports to the VP, Delivery and Marketplaces.

Requirements

Bachelor’s degree in Business, Supply Chain, Operations Management, Analytics, or a related field preferred or equivalent years of experience
7-10 years retail eCommerce experience preferred
Operations, delivery, last-mile logistics, or supply-chain management
3-6 years Leadership or people-management role
Proven experience building, scaling, or optimizing delivery programs—preferably in retail, e-commerce, logistics, or high-volume fulfillment environments
Strong analytical and forecasting skills with the ability to interpret complex data, synthesize insights, and inform strategy
Leading teams and managing direct reports
Strong planning, analytical and organizational skills
Strong attention to detail and the ability to work in a multi-tasking, fast-paced environment
Proven track record of driving expansion, growth and improvement of business programs
Self-directed and highly driven with a strong business sense and professional presence

Responsibilities

Build the long-term vision, roadmap, and growth strategy for Total Wine’s delivery program, identifying opportunities to expand capabilities, improve performance, and enhance customer experience.
Drive execution of the delivery strategy by translating business priorities into actionable plans, measurable goals, and cross-functional initiatives that support continued growth of the delivery business.
Lead and influence a team of 1–2 analysts responsible for delivery performance reporting, business analysis, forecasting, and execution support.
Align delivery program priorities with broader business objectives by partnering with Store Operations, Digital, Merchandising, Supply Chain, Finance, IT, and external vendor partners.
Spearhead analysis of key performance indicators, customer behavior, operational trends, industry best practices, and the competitive landscape to identify risks, opportunities, and areas for improvement.
Champion effective last-mile fulfillment and delivery strategies that optimize operational efficiency, delivery speed, cost management, service quality, and customer satisfaction.
Drive continuous improvement across delivery operations by identifying process gaps, evaluating root causes, and implementing scalable solutions that improve the end-to-end delivery experience.
Own and lead relationships with delivery service vendors, influencing performance outcomes, managing business reviews, and ensuring operational standards and service-level expectations are consistently met.