ECM Senior Lead Care Coordinator - Onboarding Specialist
About The Position
The ECM Senior Lead Care Coordinator – Onboarding Specialist is a senior subject matter expert responsible for setting the standard of care across the department. Designed for a seasoned ECM/CalAIM veteran, this role bridges the gap between hiring and full field autonomy by leading end-to-end onboarding, field-based mentorship, and continuous quality coaching for new Lead Care Coordinators. Leveraging deep expertise in complex case management, CalAIM compliance, and trauma-informed interventions, you will mentor new staff through complex care coordination, rigorous audit-ready documentation, and real-time field challenges. Beyond onboarding, you will serve as a key operational partner to department leadership—refining workflows, elevating quality standards, and shaping department culture.
Requirements
- Residency: Must reside in the hiring county.
- 3–5+ years of direct experience in Enhanced Care Management (ECM), CalAIM, Medi-Cal managed care, or complex community-based case management.
- Proven track record in clinical preceptorship, staff onboarding, field coaching, or senior-level case management leadership.
- Valid California Driver’s License, active auto insurance meeting CA requirements, reliable personal vehicle, and ability to travel 10%–30% locally within the county.
- Access to a reliable personal computer for the first 21 days of employment (stipend provided) and high-speed internet meeting 200+ Mbps download / 25+ Mbps upload.
- Successful completion of a background check (including MVR) and a Testlify skills assessment.
- Deep, intuitive understanding of CalAIM policies, community resources, and complex care management workflows.
- Passionate about adult learning, coaching through complex field dynamics, and building self-sufficient care coordinators.
- Highly organized with exceptional time management, capable of balancing field coaching with documentation quality control.
- Able to deliver clear, constructive feedback while maintaining a supportive, growth-oriented coaching style.
Responsibilities
- Lead the end-to-end clinical and operational onboarding for new Lead Care Coordinators, ensuring deep mastery of CalAIM guidelines, population health frameworks, and PHG standards.
- Facilitate advanced instruction on comprehensive assessments, care planning, motivational interviewing, trauma-informed care, and crisis de-escalation.
- Drive technical proficiency across operational platforms, including TheraPlatform, Salesmate, Monday.com, RingCentral, and health plan portals.
- Conduct field-based ride-alongs and home-visit observations, modeling expert outreach, field safety, rapport building, and community-based care coordination.
- Guide staff through high-acuity, high-barrier cases, modeling advanced problem-solving during crisis interventions and challenging member dynamics.
- Provide real-time, actionable feedback in field and remote settings to build staff confidence and decision-making autonomy.
- Train and audit new hires on billable vs. non-billable activity tracking, care coordination notes, and strict regulatory documentation timelines.
- Identify systemic documentation errors or quality trends, developing targeted retraining plans to maintain audit readiness across the team.
- Partner with ECM Leadership, QA, and L&D to continuously evaluate and refine SOPs, onboarding manuals, and field reference guides.
- Support new hires through their first 90 days, tracking competency milestones and establishing performance improvement plans when necessary.
- Enforce accountability regarding productivity benchmarks, outreach frequency, caseload organization, and scheduling efficiency.
- Serve as a cultural champion—modeling professional boundary-setting, active listening, cultural humility, and compassionate accountability.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
