ECM Care Coordinator

Akido Companies Internal Job Board • Pomona, CA

2d

About The Position

The ECM Care Coordinator supports members with complex medical and social needs in managing their health and overall wellbeing. The role helps motivate behavioral changes to improve health outcomes through education, peer support, and shared experiences. The coordinator works with Akido’s proprietary technology, including AI-guided tools that support structured medical investigation and informed clinical decision-making.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience working with CalAIM populations of focus, including people experiencing homelessness, adults with SMI/SUD, adults transitioning from incarceration, or adults with complex medical needs.
• Ability to work in a dynamic, outdoor environment.
• Ability to work independently and collaboratively within a team.
• Ability to prioritize multiple and competing tasks.
• Strong communication skills, including the ability to articulate relevant personal experiences.
• Excellent oral communication and interpersonal skills.
• Comfort using computers to document information in case management software.
• Willingness to travel 50–75%.
• Valid driver’s license, automobile insurance, and reliable transportation.

Nice To Haves

• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Manage a caseload of patients, complete assessment forms, develop care plans with members and clinical teams, and carry out activities aligned with those plans.
• Build rapport with patients to increase the likelihood of positive behavior changes.
• Coach patients to minimize risks associated with identified health conditions and behaviors.
• Accompany members to medical and social services appointments.
• Connect members to appropriate programs to address barriers to care and enhance compliance.
• Link members to local, county, and state services; follow up with members and serve as a patient advocate.
• Introduce systems and strategies to promote self-management and self-efficacy.
• Document information from every encounter in designated information systems.
• Conduct outreach and engage eligible patients to enroll them in the Akido ECM Program.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision health benefits.
• Paid sick time in accordance with California law.
• Accrued paid time off (PTO).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED