ECM Process Automation and Workflow Analyst (IT Business Analyst – Senior/Specialist)

State of Washington•Thurston County – Lacey, WA

1d•Hybrid

About The Position

The Department of Ecology is hiring an Enterprise Content Management (ECM) Process Automation and Workflow Analyst (IT Business Analyst – Senior/Specialist) within the Administrative Services Division. This role serves as the agency’s lead for enterprise-wide content lifecycle, workflow automation, and digital records modernization initiatives. The position operates with broad independence and plays a central part in shaping Ecology’s content management strategy, with solutions delivered primarily through Laserfiche Cloud while remaining platform-agnostic. This role has agency-wide impact, a high level of analytical leadership, and deep involvement in governance, technology integration, and strategic decision-making across multiple programs.

Requirements

Eight years of experience and/or education in IT project management or business analysis.
Experience, within the last 12 years, in IT project management or business analysis. Experience includes but is not limited to business analysis, user interface design, system testing, app development, and all facets of IT project management for IT projects to include technical writing.
Demonstrated competence in Critical Analysis & Problem Solving – Ability to evaluate cross-program business problems and identify scalable, compliant, and value-driven solutions.
Demonstrated competence in Planning & Prioritization – Ability to manage and coordinate multiple high impact BA and QA efforts to ensure timely and aligned project delivery.
Demonstrated competence in Business Analysis Leadership – Ability to lead business analysis practices and steward standardized SOPs, templates, and methods to ensure consistent, auditable analysis.
Demonstrated competence in Process & Lifecycle Modeling – Ability to analyze and model business workflows and content lifecycles to ensure efficient, compliant, and enterprise aligned operations.
Demonstrated competence in Quality Assurance & Validation – Ability to design and lead test planning, execution, and defect management to ensure solutions meet requirements and enforce lifecycle controls.
Demonstrated competence in Solution Design & Platform Analysis – Ability to translate business needs into scalable requirements, including configuration, metadata, workflows, and integrations.
Demonstrated competence in Integration & Interoperability Analysis – Ability to define data flows, interface requirements, and system dependencies to ensure solutions interact reliably across enterprise systems.
Demonstrated competence in Requirements Elicitation & Documentation – Ability to gather, analyze, and structure functional, nonfunctional, and compliance requirements to ensure accurate and testable solution designs.
Education involving a major study in Computer Science, Information Technology (IT) or closely related field.
Examples of how to qualify: 8 years of experience.
7 years of experience AND 30-59 semester or 45-89 quarter college credits.
6 years of experience AND 60-89 semester or 90-134 quarter college credits (Associate’s degree).
5 years of experience AND 90-119 semester or 135-179 quarter college credits.
4 years of experience AND a Bachelor’s degree.
2 years of experience AND a Master’s degree.

Nice To Haves

A Bachelor’s degree with a focus on Information Technology, Project Management, Business Analysis or related field.
Four years of business analysis experience on IT projects that cross program or agency boundaries.
Certified Business Analysis Professional (CBAP), or similar, through the International Institute of Business Analysis (IIBA), OR completion of a business analyst certification from a university or college.
Agile Certification
Prosci OCM Certification
Laserfiche Certified Process Designer, or Laserfiche Gold Certification, or Laserfiche Platinum Certification.
Vendor & Contract Coordination – Ability to collaborate with external vendors on requirements, scope alignment, and acceptance criteria to ensure successful delivery of contracted ECM services.
Training & Instructional Design Support – Ability to translate workflows and requirements into learning materials or contribute to training design to improve end-user adoption.
Advanced Change Management Practices – Ability to apply structured OCM methodologies (e.g., Prosci/ADKAR) to drive adoption, readiness, and behavior change across diverse programs.
Lean or Continuous Improvement Methods – Ability to apply Lean, Six Sigma, or similar continuous improvement approaches to streamline cross-program workflows and reduce waste.
Cloud Architecture Awareness – Ability to understand general cloud service concepts (SaaS, governance, security posture) to better align ECM lifecycle designs with enterprise cloud strategies.
Accessibility Standards Knowledge – Ability to design workflows, forms, and documentation that follow accessibility best practices (WCAG/Section 508), ensuring equitable user experiences.
Knowledge of Agile/Scrum Delivery Methods – Ability to operate comfortably within Agile ceremonies, story development cycles, and iterative planning to align ECM work with agile project practices.

Responsibilities

Act as the senior analytical expert for ECM initiatives, translating multi-program business needs into integration-ready, compliant, and fully testable specifications that support agency-wide content lifecycle management and process automation.
Establish, maintain, and evolve the ECM Unit’s business analysis standards, SOPs, templates, and guidance. Mentor Journey-level BAs and project managers, contribute to the BA Community of Practice, and ensure consistent, scalable, and audit-ready BA methods across the agency.
Lead enterprise discovery efforts, document as-is and to-be workflows, model content lifecycles, and integrate retention, disclosure, privacy, and security controls into all process and system designs.
Define and validate multi-program and agency-wide integration needs, design interface touchpoints, and ensure ECM systems interoperate with enterprise applications without creating silos.
Create rigorous, evidence-based test strategies, direct cross-functional User Acceptance Testing (UAT), maintain robust traceability matrices, and provide go/no-go recommendations for major releases.
Co-author project charters and plans, align multi-program scope, coordinate with the ECM Project Manager, and support organizational change management, training, and communication for agency-wide adoption.
Conduct early-stage analysis for new ECM initiatives, shape problem statements, evaluate solution options, and advise leadership and the ECM Steering Committee on strategic alignment, risks, and readiness.
Serve as a mentor to other business analysts, guide technical and non-technical contributors, and collaborate with executives, records officers, privacy officers, IT leadership, and cross-agency partners.
Lead enterprise-wide business analysis for complex, multi-program ECM initiatives by independently eliciting, modeling, and translating content lifecycle and workflow needs into clear, testable requirements and user stories.
Develop, maintain, and steward ECM business analysis standards, SOPs, templates, and guidance aligned with BABOK and PMO practices; mentor analysts and project managers to ensure consistent, scalable, and compliant analysis across the agency.
Facilitate cross-program discovery workshops, map as-is and to-be processes, and design interoperable workflow and content lifecycle solutions that embed retention, disclosure, privacy, and security controls.
Define and manage end-to-end requirements traceability, develop evaluation criteria, and lead multi-program testing and user acceptance efforts to confirm that ECM solutions meet functional, integration, and governance requirements.
Analyze and design integrations between ECM platforms and enterprise applications, defining interface touchpoints and ensuring information flow supports scalable, agency-wide digital operations.
Partner with the ECM Project Manager to co-author project charters, align multi-program scope, support organizational change management, and contribute to communications, training inputs, and readiness planning for agency-wide deployments.
Conduct options analyses for new or evolving ECM requests, shaping intake recommendations, solution approaches, and strategic alignment decisions for agency leadership and the ECM Steering Committee.
Serve as a subject-matter mentor and agency-wide resource by providing guidance on ECM analysis best practices, participating in the BA Community of Practice, and ensuring continuous improvement of ECM business analysis methods.