ECC Training Manager

Manatee County Government•Bradenton, FL

9d•Onsite

About The Position

The ECC Training Manager serves as the primary Training Manager for the Emergency Communications Division of the Manatee County Public Safety Department. This full-time, exempt, salaried role directs, designs, facilitates, and implements training, skill verification, and professional development strategies to enhance team effectiveness and career well-being. The position has significant managerial authority and requires independent judgment and discretion, advanced knowledge, and executive decision-making to improve standards of care and coordinate education and training for the Division, government partners, and the public. The role also serves as the professional licensing officer, enforcing minimum certification requirements and tracking licensure and re-licensure. It reports directly to the ECC Administration Manager. The manager oversees comprehensive training and credentialing programs, curriculum and instructional materials, the Division’s Learning Management System, and assigned Shift Training Officers and Communication Training Officers. The position monitors training quality and organizational performance, supports employee development and accountability, ensures regulatory compliance, and represents the Division, Department, and County at meetings and public presentations. The position may also participate in emergency or disaster response activities. The work location is 2101 47th Terrace East, Bradenton, Florida 34203. Regular hours are 8:00 a.m. to 4:00 p.m., with flexibility for night shift. Work may involve high noise levels, extended periods sitting at a computer, occasional high-stress interactions with angry or frustrated citizens, and the ability to lift and move up to 25 pounds independently and up to 50 pounds with assistance, with or without reasonable accommodation. Visual acuity, depth perception, and the ability to hear and identify sounds are required. The employee must be able to work holidays, weekends, and shift work, and hours may be extended on short notice. This is a safety-sensitive position subject to pre-employment and random screenings. Employment and continued employment are contingent on passing applicable screenings.

Requirements

High school diploma or GED; education in public safety administration, criminal justice, human resources, business administration, or a related field is listed in the minimum qualifications.
At least five years of operational experience in an emergency communications dispatcher environment.
At least two years of experience developing training programs or serving as a supervisor or CTO.
Florida Public Safety Telecommunicator Certification.
APCO or NENA CTO Instructor certification within one year of employment.
NIMS IS-100a, IS-200a, and IS-700a certifications.
IAED Medical (EMD), Fire (EFD), and Police (PPD) certifications.
IAED Medical, Police, and Fire Q certifications within one year of employment.
IAED Emergency Telecommunicator Course Instructor (ETC-I) certification within one year of employment.
American Heart Association Health Care Provider CPR certification.
Valid driver license; valid Florida driver license required within 30 days of hire.
Strong organization, prioritization, analytical, and problem-solving skills.
Ability to resolve difficult problems and situations.
Proven ability to plan and conduct effective, engaging training programs.
Knowledge of traditional and modern training methods, assessment tools, adult learning theories, and adult education and skills-training practices.
Knowledge of instructional design and education evaluation.
Advanced knowledge of Emergency Communications operations, systems, and procedures.
Knowledge of applicable regulatory compliance, including Florida statutes and regulations and departmental and county policies and procedures.
Knowledge of computer systems and software applications needed for the role.
Excellent verbal, written, interpersonal, and public presentation skills.
Ability to communicate policies, practices, and procedures clearly to management, team members, and stakeholders; communicate with diverse audiences; and listen to and integrate others’ ideas.
Ability to work within the confines of a collective bargaining agreement.
Must be able to work holidays, weekends, and shift work, with possible extension of hours on short notice.
Must meet the physical and sensory demands described for the role, with or without reasonable accommodation.
Employment is contingent on passing applicable pre-employment and random screenings.

Nice To Haves

Associate degree in education preferred.
Two years of experience in a leadership, supervisory, or management position highly desired.
Equivalent combinations of education, training, and experience may be considered in meeting minimum qualifications.

Responsibilities

Oversee and assist with developing and implementing a comprehensive training program addressing initial and recertification needs of the Division and other Public Safety Department divisions as required.
Research, create, and implement methods to educate team members, enhance performance, and drive engagement.
Coordinate individual and group training, refresher courses, and remedial training on equipment and techniques.
Coordinate processes supporting certifications, recertifications, credentialing, continuing education, skill verification, and career ladder advancement.
Evaluate training programs and instructors, and recommend changes to the ECC Administration Manager to address deficiencies or binding regulatory requirements.
Align training with Division strategic goals and available resources.
Oversee curriculum standards for new team member orientation.
Evaluate organizational performance information to ensure training meets business needs and improves Division performance.
Ensure personnel maintain mandatory certifications and clearances, including APCO, NENA, CPR, dispatch certifications, and CJIS/NCIC clearance.
Ensure training, professional development, and continuing education plans and schedules align with team members’ license renewal periods.
Administer the Division’s Learning Management System and oversee creation of online learning modules and educational materials.
Develop curriculum and instructional materials; deliver lectures and skill instruction; coordinate guest lecturers and instructors.
Manage daily activities of assigned Shift Training Officers and Communication Training Officers; assign and delegate work, monitor progress, train, coach, and appraise assigned staff.
Respond to team member complaints and issues, cultivate working relationships, and build trust among team members.
Establish, implement, and oversee the skills credentialing system and maintain detailed records of proficiency, continuing education, certification status, and training completion.
Administer corrective action or positive reinforcement, advise team members on performance, and provide coaching, training, and counseling.
Enforce policies and procedures and document disciplinary action for inappropriate behavior during training programs.
Recommend policy and procedure revisions to support training goals and objectives.
Communicate performance deficiencies or personnel problems promptly to the ECC Administration Manager or designee and the team member’s supervisor.
Provide input to the annual training budget.
Ensure regulatory compliance and that training meets federal, state, and local standards.
Represent the Division, Public Safety Department, and County at meetings and conferences, and make public presentations as required.
Evaluate employees, identify communication skill requirements, and translate needs into training modules.
Collaborate with ECC Shift Training Officers to review, develop, maintain, and implement dispatcher training standards and materials, including new-hire and CTO courses, Daily Observation Report forms, benchmarks, and evaluation guidelines.
Remain current on telecommunications equipment, procedures, and protocol changes.
Coordinate with ECC Shift Supervisors on EPE development and review and personnel or disciplinary actions for STO/CTO positions on each shift.
Oversee selection of new hires.
Perform other related duties as assigned, including emergency or disaster response activities as required and consistent with qualifications, essential job functions, and applicable law.