ECC Coordinator

Schwarzman Animal Medical Center•New York, NY

9d•$24 - $31•Onsite

About The Position

The Schwarzman Animal Medical Center, the world's largest non-profit animal hospital, is seeking a full-time Emergency Services Coordinator. This role will be responsible for providing clerical support to the Emergency Services department. The Emergency Service is a fast-paced environment that requires an individual who is well-organized, able to multitask, and possesses excellent communication and problem-solving skills. The position involves serving as a primary liaison between The Cancer Institute at AMC and Referral Veterinarians (rDVMs), as well as internal and external clients. Responsibilities include client check-in/check-out, managing appointments, processing payments, obtaining referral documentation, and providing concierge services to clients and referrals. The role also requires mastering electronic medical records and telephone systems.

Requirements

Minimum of 2 years veterinary/human health clerical experience
Minimum of 2 years customer service in a professional setting
High School Diploma required
Excellent written and verbal communication skills
Must be able to handle high pressure situations
Must have an attention to detail
Well organized and the ability to multitask
Must be able to lift at least 50 lbs
Must be able to bend/kneel with patient assistance
Ability to interact with all levels of staff, clients, and veterinarian practices
Maintain confidently and handle sensitive information with accuracy according to policies

Nice To Haves

Bachelor's Degree preferred

Responsibilities

Stocking and ordering
Maintaining files
Managing correspondence with Clients & rDVMs by email, phone, in-person
Assisting with discharges, prescription requests, and insurance forms
Serve as primary liaison between The Cancer Institute at AMC and Referral Veterinarians (rDVM) as well as internal and external clients
Responsible for client check in and check out, which includes (but not limited to) patient registration, admission, and discharge
Effectively triage phone calls from AMC staff, rDVMs, and clients utilizing excellent decision making and problem solving skills to determine the appropriate response to meet client, rDVM, and pet needs
Schedule appointments with clients and manage appointment reminders, no shows, and cancellations
Provide efficient cash collection/payment planning while ensuring compliance with established guidelines and policies
Obtain all necessary referral documentation, medical records, and pre-registration paperwork
Provide concierge service to clients and referrals by greeting clients, helping them navigate the hospital, and directing them to appropriate areas
Track and ensure that patient updates and all forms of client communication have been successfully distributed or transmitted to the rDVM and client
Update clients as requested by veterinary staff with daily status reports on inpatient pets. Convey patient status information and instructions to the client in a thorough, comprehensive, and appropriate manner
Process general information calls regarding routine pet care and information regarding other AMC services
Master skills associated with electronic medical records and telephone systems to function at an ideal level within the department
Other duties as assigned
Other duties as deemed necessary