ECC Compliance Specialist

Manatee County Government • Bradenton, FL

2d • Onsite

About The Position

Under the direction of the Emergency Communications Administration Manager, conducts individual case reviews, trends personnel performance, and analyzes overall system performance as part of a comprehensive quality management process for Manatee County's Emergency Communications. Additionally assists in the management of the Division's credentialing, compliance reporting, strategy development, public records requests, accreditation compliance, policy management, and coordination of resources. Must be proficient in all public safety call-taking and dispatching functions. Employment screenings, as outlined in the Personnel Policy, Rules, and Procedures Manual, will be conducted in compliance with applicable federal and Florida Laws.

Requirements

• Associate degree in public safety administration or a related field.
• Minimum of five (5) years' experience in a 911 Emergency Communications Center.
• Minimum of three (3) years' experience in use of CAD (computer aided dispatch) systems, network computer systems, Windows applications, digital recording devices, computer generated phone systems, 800 MHz radio systems and emergency communications center procedures.
• National Academies of Emergency Dispatch (NAED), EFD, EMD, EPD, EFD-Q, EMD-Q and EPD-Q certifications required.
• Valid driver license required, with valid Florida driver license required within 30 days of hire.
• Equivalent combinations of education, training, and experience may be considered in meeting the minimum qualifications for this position.
• Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines.
• Accurate, detail-oriented, and organized.
• Able to analyze and resolve difficult and sometimes complex situations and problems.
• Knowledge of principles of effective quality assurance and Emergency Medical Dispatch.
• Knowledge and understanding of, and ability to analyze and anticipate, developments in high performance 911 systems.
• Knowledge and understanding of practices, methods, laws and ordinances as it pertains to modern law enforcement and public safety communications.
• Knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities, including divisional, departmental and county government administrative rules, regulations, policies, and procedures.
• Able to resolve situations and problems that may require interpretation or minor adjustments to working methods.
• Ability to use all ECC systems effectively, including Computer Aided Dispatch (CAD) and radio.
• Ability to read, prepare and present clear and concise reports and documents on current developments.
• Able to work within the confines of a collective bargaining agreement with the workforce.
• Able to maintain a high degree of confidentiality.
• Capable of working independently with limited supervision.
• Knowledge of Just Culture.
• Good verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with staff, management, regulators, and other stakeholders.
• Able to communicate information that requires explanation or interpretation.

Nice To Haves

• Prior supervisory or Manatee County Telecommunicator 3 experience desired

Responsibilities

• Assists in the design, development, and implementation of performance improvement and quality improvement activities that meet accreditation and regulatory requirements.
• Interacts with personnel throughout the Emergency Communications Center (ECC) Division, the Public Safety Department, and externally with customers and outside agencies.
• Creates regular and as needed reports to provide quality improvement feedback to Telecommunicators and leadership.
• Provides constructive analysis of employee's actions, abilities, and provide suggestions and explanations to employees to assist in improvement.
• Maintains NAED case review quality assurance program within Accreditation guidelines.
• Develops, plans and implements programs and processes to enhance and maintain quality of 911 and dispatch services.
• Coordinates agency personnel, activities, records, and systems with regards to maintaining accreditation standards.
• Makes appropriate assignments and enforces deadlines throughout the agency.
• Ensures all aspects of the accreditation maintenance process are completed, including time sensitive standards, periodic inspection reports, reviews, and updates.
• Ensures ECC and Public Safety management staff have accurate and timely information to make decisions regarding agency policies and accreditation standards.
• Updates directives and files to correspond with periodic changes to accreditation standards.
• Advises management and staff of accreditation compliance/non-compliance issues and recommends corrective action plans when necessary.
• Assists with on-site inspections and assessments for accreditation compliance.
• Provides accreditation training for agency personnel.
• Assists in the management of public records requests from state and private attorneys and private citizens when needed.
• Performs other related duties as assigned, including participation in emergency or disaster response activities, as required and consistent with the employee’s qualifications, essential job functions, and appliable federal and Florida law.

Benefits

• Employment screenings, as outlined in the Personnel Policy, Rules, and Procedures Manual, will be conducted in compliance with applicable federal and Florida Laws.
• In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, priority consideration in employment will be given to eligible veterans and spouses of disabled veterans.
• Manatee County Government is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities.
• Manatee County Government is a drug-free workplace in accordance with Federal and Florida Law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree