eBusiness Transactions and Customs Operations Representative

Canadian National Railway Company•Winnipeg, MB

1d•Onsite

About The Position

The incumbent is responsible for supporting the accurate and timely processing of customs and electronic business transactions to protect train movement, customer service, and company revenue. The role ensures shipments are properly cleared at border locations, supports the transmission and correction of EDI transactions, and helps maintain the integrity of shipment information. The incumbent works closely with internal teams and external stakeholders to resolve transaction issues, meet regulatory obligations, and support safe and efficient rail operations.

Requirements

Experience in customs operations, electronic business transactions, customer support, way billing, or a related operational environment
Completion of secondary school or equivalent
Post-secondary education in business, logistics, transportation, or a related field
Proficiency with computer applications, including Outlook email and operational systems
Ability to type accurately and use common office equipment
Knowledge of customs regulations and customs applications in Canada and the United States
Knowledge of EDI transactions, way billing, field reporting, and shipment movement information
Knowledge of dimensional load regulations, holds and overload procedures, diversion procedures, tariffs, and contracts
Certification in Transportation of Dangerous Goods regulations, Level 2 (TO4202)
Strong analytical, decision-making, and problem-solving skills
Strong communication and negotiation skills
Customer-oriented with the ability to collaborate effectively across teams
Ability to work independently and maintain accuracy in a fast-paced environment

Nice To Haves

Any experience, education, skills, knowledge, or certification identified above would be considered an asset

Responsibilities

Process customs-related activities accurately and on time for border and destination movements
Monitor shipments to help ensure traffic is cleared prior to arrival at the border or destination
Transmit, review, and correct customs and EDI transactions using applicable systems and procedures
Interpret and apply customs regulations, dimensional load requirements, tariffs, contracts, and shipment diversion procedures
Research and resolve transaction or field reporting issues by coordinating with internal teams and external partners
Prepare and maintain daily and weekly customs and operational reports
Protect confidential information and follow established confidentiality guidelines
Perform other related duties as assigned