Customs Operations Manager

The TJX Companies, Inc. • Mississauga, ON

10d • CA$89,208 - CA$135,086 • Hybrid

About The Position

We’re looking for a Customs Operation Manager to lead customs release operations and oversee RSF/CARM reconciliation and payments with a forward-looking 6–12 month view of all TJXC imports. In this role, you’ll manage a diverse team of internal and third-party associates, ensuring full compliance with CBSA requirements while driving the efficient, timely flow of goods into Canada. You’ll gain exposure to high-impact, cross-functional operations and play a key role in strengthening our end-to-end import strategy. This position offers the opportunity to grow your leadership skills, influence process improvements, and contribute to a fast-paced, collaborative environment.

Requirements

• 5+ years of experience in customs release operations, including people leadership, scheduling, process improvement, and KPI delivery.
• Strong knowledge of CBSA regulations, including the Customs Self-Assessment (CSA) program.
• Proficiency in Microsoft Office and the ability to quickly learn new systems and third-party applications (e.g., visibility tools).
• Solid understanding of Electronic Data Interchange (EDI) and end-to-end merchandise flow from vendor to distribution center.
• Strong analytical and critical thinking skills, with the ability to make timely decisions and adapt in a fast-paced environment.
• Effective problem-solver with a continuous improvement mindset; able to identify root causes and implement practical, cost-conscious solutions.
• Well-developed organizational and project management skills, with experience planning, executing, and supporting change initiatives.
• Proven ability to lead and develop teams through coaching, feedback, and knowledge sharing.
• Strong communication and interpersonal skills, with the ability to build relationships, influence partners, and present information clearly.

Nice To Haves

• Post-secondary education in International/Global Trade, Transportation, Supply Chain, or a related field is an asset.
• Professional designations such as CSCB, CITT-CLP, CTCS, or CCS are an asset.
• Bilingualism is an asset.

Responsibilities

• Lead and oversee daily customs operations, providing direction and support to Customs Compliance Specialists and Release Analysts to ensure efficient and timely import clearance into Canada.
• Act as the primary liaison between third-party providers, Vendors, Customs Brokers, carriers, and internal stakeholders to ensure accurate documentation and smooth inbound cross-border and ocean freight flow.
• Manage and evaluate third-party vendor performance through KPIs, service level agreements, and regular business reviews to ensure compliance with operational standards and continuous improvement.
• Ensure compliance with CBSA regulations, CSA/CARM requirements, and internal audit controls (including SOX), maintaining accurate customs documentation and trusted trader status.
• Identify process improvement opportunities and lead initiatives to optimize customs release operations while supporting team development, training, and performance management.

Benefits

• Immediate access to our Group Benefits package, including a Health Care Spending Account, Associate & Family Assistance Program, and various well-being resources
• Management Incentive Plan along with a robust Retirement Savings Program
• A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week.
• Associate discounts at our stores, available to you and eligible family members.
• Comprehensive training and development resources designed to help you learn, grow, and succeed.
• Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.
• Discover innovative amenities at our eco-friendly corporate office, along with the flexibility and balance of our hybrid work model
• Management Incentive and Stock Plans along with a robust Retirement Savings Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree