Eastern Market Director of Operations II
About The Position
In this role you will be responsible for the overall business operations of all areas of responsibility, as well as activities that relate to the future growth of specialty care divisions and optimized revenue cycle processes. Responsibilities in this role include: Using existing analytics and data, determine growth opportunities and associated value for specialty care division across several markets for opportunities of growth. Responsible for executing best practice models. Develop operational support strategies to address access, productivity, operational performance, staff retention and patient satisfaction. Accountable for optimal access to care through robust pre-visit planning and rigorous template management and utilization reviews. Responsible for appropriate prioritization and good resource management to fulfill operational objectives specific to specialty practice needs. Creates positive employee relations and trust through communication, education, consistency, and dependability to enhance provider and team engagement. Evaluate impact of programs on quality, experience, and total cost of care. Directs coordinated efforts to optimize front end collections and prior authorization approvals.
Requirements
- Associate degree required and 10 years leadership experience in lieu of Bachelor Degree.
- 10 years of diverse management experience/knowledge required, preferably in areas such as ambulatory healthcare administration, managed-care, change management or other relevant experience.
- Consideration given to Administrative Residency experience and internal interim leadership.
- Experience leading multi-site ambulatory, physician practice, specialty practice, medical group, or healthcare operations teams.
- Demonstrated success managing leaders and developing high-performing teams.
- Experience supporting physicians and advanced practice providers within complex healthcare organizations.
- Proven track record leading growth initiatives, operational improvements, and organizational change.
- Cardiology experience strongly preferred.
Nice To Haves
- Bachelor level degree preferred.
- Cardiology experience strongly preferred.
Responsibilities
- Using existing analytics and data, determine growth opportunities and associated value for specialty care division across several markets for opportunities of growth.
- Responsible for executing best practice models.
- Develop operational support strategies to address access, productivity, operational performance, staff retention and patient satisfaction.
- Accountable for optimal access to care through robust pre-visit planning and rigorous template management and utilization reviews.
- Responsible for appropriate prioritization and good resource management to fulfill operational objectives specific to specialty practice needs.
- Creates positive employee relations and trust through communication, education, consistency, and dependability to enhance provider and team engagement.
- Evaluate impact of programs on quality, experience, and total cost of care.
- Directs coordinated efforts to optimize front end collections and prior authorization approvals.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Pet Insurance
- Legal Resources Plan
- Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
