Early Resolution Officers

Government of Alberta•Edmonton, AB

1d•CA$76,613 - CA$100,492•Onsite

About The Position

The Advisor Office is an independent program of the Appeals Commission for Alberta Workers’ Compensation. The Advisor Office provides advice, advocacy, and representation to workers and employers in Alberta looking to appeal a Workers’ Compensation Board (WCB) claim. Join our team as an Early Resolution Officer, where you will play a key role in assessing and triaging worker appeals, identifying opportunities for early resolution, and ensuring clients receive the right support at the right time. Your work will directly impact outcomes for injured workers across Alberta while contributing to a high-volume, client-focused environment. Reporting to the Manager, Intake and Administration, the Early Resolution Officer is the front-line decision-maker for Worker Advisor Branch intake, responsible for reviewing over 1,000 files annually to determine their suitability for Advisor Office services. Drawing on expertise in the Workers’ Compensation Act and WCB policies, you will identify issues under review, assess file complexity, and determine the most appropriate course of action. This includes deciding whether files are suitable for early resolution through negotiation with the WCB; premature or not yet ready for Advisor Office services; best addressed through client education or referral to other resources; or ready for assignment to a Worker Advisor, including recommendations on complexity and appropriate assignment level. You will also provide timely, accurate, and empathetic support to clients awaiting Advisor assignment and ensure that only complete, well-defined files proceed to the advisory stage. Through effective triage and early intervention, you will support strong client outcomes, operational efficiency, and high-quality advocacy services.

Requirements

University graduation in a related field (e.g. commerce, social sciences, public administration, etc.) supplemented with legal, business or insurance courses plus 2 years progressively responsible related experience; or equivalent.
In-depth knowledge and application of the Workers’ Compensation Act, related legislation, regulations, policies, procedures, systems and applications.
In-depth knowledge and application of The Alberta Permanent Clinical Impairment Guide.
In-depth knowledge and application of The Interpretation Act.
In-depth knowledge and application of The laws of natural justice, tribunal processes and the Appeals Commission for Alberta Workers' Compensation's rules and regulations.
Ability to access and interpret additional legislation for specific appeal issues.
Experience in case management within a legal, regulatory, or oversight setting, with the ability to intake files effectively.
Experience interpreting and applying policies and procedures, ensuring compliance with established guidelines and regulatory requirements.
Analytical and critical thinking skills to assess files and determine jurisdictional applicability.
Excellent attention to detail to ensure file accuracy, completeness, and proper documentation.
Strong organizational and time management skills, with the ability to review and process multiple files simultaneously.
Ability to work independently and collaboratively in a fast-paced, high-volume environment.
Effective communication skills to tailor content to different audiences.
Proven critical and creative thinking skills for business enhancements.
Demonstrate flexibility, adaptability, initiative, sound judgment, and creativity.