Early Morning Service Team Member
About The Position
This role involves delivering friendly customer service, assisting customers with shopping, ensuring a fast and friendly checkout experience, and completing merchandise duties. Key responsibilities include supporting Omni channel processes, maintaining store recovery standards, and adhering to company procedures. The Michaels Companies Inc. is a leading destination for creativity and celebration, operating over 1,300 stores in North America and online. They also own Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels prioritizes the wellbeing of its teams.
Requirements
- Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job
- Michaels requires all team members in this role to be at least sixteen (16) years or older
Nice To Haves
- Retail and/or customer service experience preferred
Responsibilities
- Deliver friendly customer service
- Help customers shop our store, and find what they’re looking for
- Ensure all customers receive a fast and friendly checkout experience
- Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Other duties as assigned
Benefits
- Robust benefits for both full-time and part-time Team Members
- Health insurance (medical, dental, and vision)
- Paid time off
- Tuition assistance
- Generous employee discounts
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
