Early Career Quality Analyst - Roseville, CA

Gainwell Technologies LLC•Roseville, CA

13d•$55,000 - $65,000•Hybrid

About The Position

Gainwell is seeking an Early Career Quality Analyst to perform less complex quality assurance activities and help ensure compliance with account performance standards. The analyst works with members of different business units to maintain quality in processes and support improvement activities. The role includes collecting data, reviewing reports for contract compliance, analyzing data, and presenting information to internal stakeholders and external clients or auditors. It uses multiple software systems, including Microsoft Office, CRM systems, Medicaid Management Information Systems (MMIS), and contact center platforms. The analyst helps establish and document quality plans for assigned projects or tasks, maintains contract-compliance documentation and metrics, and checks documentation against applicable standards and policies. The role evaluates processes and work products, reports findings, researches issues, and supports approved recommendations, audits, and process-improvement initiatives. It also involves gathering and analyzing defect metrics with guidance from more senior quality staff. This is a hybrid position requiring 1–2 days per week in the Roseville, California office. Candidates must live within a one-hour driving commute. The position offers the opportunity to conduct contract-compliance audits, analyze performance data, lead continuous-improvement activities, and develop processes or tools to improve workflows.

Requirements

Bachelor's degree or an equivalent combination of education and experience.
At least one year of auditing or quality experience.
Experience working within a contract-compliance or quality unit and understanding of general quality principles.
Experience with project management and/or process-improvement methodologies, such as Lean or Lean Six Sigma.
Proficiency with Microsoft Office and the ability to work with systems such as CRM, MMIS, and contact center platforms.
Must reside within commuting distance of the Roseville, California office, specified as within a one-hour drive.
Must use video cameras during interviews and the initial week of orientation.

Nice To Haves

ISO, ASQ, PMI, or similar certifications.

Responsibilities

Participate with the project manager in establishing and documenting tailored quality strategies and plans for contract-compliance activities.
Maintain contract-compliance documentation and quality metrics for assigned projects and tasks.
Ensure documentation complies with applicable software-development standards, policies, procedures, and best practices.
Assess and evaluate objective and subjective evidence to verify compliance with established standards and quality plans.
Determine process and product quality and prepare written reports of findings.
Escalate unresolved quality issues to higher-level quality staff for review.
Evaluate work products, assess quality, and report findings.
Research alternative solutions to problems, determine appropriate approaches, and make verbal or written recommendations.
Assist with implementing approved recommendations.
Participate in special projects, external audits, and process improvements supporting contract-compliance initiatives.
Gather, use, and analyze defect metrics data with assistance from higher-level quality staff.
Conduct research and prepare analysis using written reports as directed.
Recommend possible approaches to resolving defects.
Conduct contract-compliance audits, analyze generated data, and lead continuous-improvement activities across the account.
Develop and implement processes or tools as needed to streamline and improve processes.