EAP Regional, Supervisor (Remote U.S.)

Acentra Health, LLC•UNAVAILABLE, UNAVAILABLE

3d•Remote

About The Position

Acentra seeks an EAP Regional, Supervisor (Remote U.S.) to join our growing team. The EAP Regional, Supervisor ensures the success of EAP On-site Clinicians in field locations nationally. This role serves as the primary liaison between On-site Clinicians and the Clinical Manager, managing a variety of administrative tasks that support the program and maintaining productive relationships with local points of contact for locations hosting EAP On-site Clinicians. Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. 'Lead the Way' is our rallying cry at Acentra Health, inviting employees to embrace the company's mission, actively engage in problem-solving, and take ownership of their work. Acentra Health offers unparalleled opportunities to take charge of your career and accelerate better outcomes.

Requirements

Master’s (or higher level) degree in a mental health or healthcare field.
Maintains an unrestricted license(s) to practice in the mental health field.
2+ years of leadership experience, in mental health or healthcare.
3+ years of Supervisory or Managerial experience in a mental health or healthcare role.
3+ years of professional experience and success, in mental health or healthcare.
Excellent interpersonal communication, relationship-building, and consultative skills.
Excellent organizational, time management, problem resolution, and proactive communication skills (written and verbal).
Analyzes, evaluates, assimilates, and understands incoming information and uses cognitive skills to determine direction independently. Responds, answers, or directs information requests on diverse topics.
Adapts easily to change and to shifting priorities.
Remains calm under pressure, displaying enthusiasm and positivity.
Efficient, detail-oriented, and able to multi-task.
Must be able to work independently as a part of a Team.
Must be able to perform tasks in a fast-paced environment and meet strict deadlines.
Proactively identifies solutions that enhance team performance and improve customer retention and relations.
Consistently demonstrates proactive problem-solving, effective interpersonal communications, clinical professionalism, personal accountability, teamwork, and commitment to Acentra Health’s values and standards.
Work hours may entail less than 10% travel time annually.
A clean, current MVR (Motor Vehicle Record) and reliable transportation to travel within your assigned Region.
Ability to pass a federal security clearance for a non-sensitive/high-risk public trust position.
Includes fingerprinting and a background investigation covering a seven-year investigative scope, and a drug screening.

Nice To Haves

EAP experience.

Responsibilities

Works in collaboration with the Clinical Manager, Project Director, and other internal and external stakeholders.
Consistently provides exceptional and proactive clinical and business support to EAP On-site Clinicians, ensuring smooth integration with Acentra Health operations and account management.
Compliance with all Clinical and Professional protocols, processes, and policies.
Leads clinical team meetings, provides consultations to EAP On-site Clinicians, identifies and supports best EAP practices among the On-site Clinicians, and ensures compliance with clinical and administrative processes concerning the provision of direct services in the field locations.
Oversees and ensures that On-site Clinicians follow appropriate administrative procedures including but not limited to clinical audits.
Performs ongoing managerial duties concerning the EAP On-site Clinicians, including, but not limited to, conducting performance reviews, managing relevant Talent Acquisition processes, reviewing/approving expense reports, and participating in recruitment, screening, and interviewing processes, onboarding, and orientation concerning the EAP On-site Clinicians.
Supports needs of critical incident response services, training or psychoeducational presentations, and outreach services that create awareness of EAP services.
Supports in referring to community resources to support clients’ well-being and mental health.
Exhibits excellent interpersonal and problem-solving skills to retain and service our clients and On-site Clinician relationships. Provides other related duties and activities as apparent or directed.
Creates and manages productive working relationships with local POCs, Chaplains, and Peer Support Members relating to the roles and duties of the EAP On-site Clinicians.
Working with others, the EAP Clinician Regional Supervisor ensures and participates in the timely production, collection, analysis, and reporting of various actionable data relating to the clinician program, including, but not limited to, utilization of services data.
Understands Acentra Health’s overall services and our value proposition to advocate the benefits of our services to the organizations and end users.
Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.
Ensures services are performed to the respective Statement of Work (SOW) or Performance Work Statement (PWS) and Key Performance Indicators (KPIs).