E911 Communications Officer II

Fulton County • Government Center 141 Pryor Street, GA

9d • Onsite

About The Position

The purpose of this classification is to perform duties related to answering and dispatching emergency 911 calls in the Department of Emergency Services. Responsibilities include answering emergency and non-emergency 911 calls, providing life-saving instructions, and dispatching appropriate response units in a timely manner while ensuring field units’ safety. This classification is distinguished from E911 Communications Officer III in that this class answers emergency and non-emergency calls, monitors service providers’ activities, and dispatches calls; whereas the latter conducts on-the-job training programs for Communications Officers and serves as shift lead as required. Incumbent works within a 24-hour, seven (7) days per week operation and performs shift work as required, including working holidays and weekends.

Requirements

• High School Diploma or GED required
• Two (2) years of Emergency Dispatch experience or one (1) year of experience working as Communications Officer I within (Fulton County Government Emergency Services current or former employee only).
• Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.
• All applicants must agree to and successfully pass a background investigation, skills assessment, psychological evaluation, physical/drug screening and polygraph to be considered for employment with the Fulton County Emergency Services department.
• Must possess a valid Georgia Driver's License at the time of appointment.
• Must be at least eighteen (18) years of age.
• Must conform to the following qualifications as required by the Georgia Peace Officer Standards and Training Act: Be a citizen of the United States; Have a high school diploma or its recognized equivalent (G.E.D.); Not have been convicted by any state or the federal government of any crime, the punishment for which could have been imprisonment in a federal or state prison or institution; nor have been convicted of sufficient misdemeanors to establish a pattern of disregard for the law, provided that, for the purposes of this paragraph, violations of traffic laws and other offenses involving the operation of a motor vehicle when the applicant has received a pardon shall not be considered.

Nice To Haves

• Experience credit will be granted for each active certification the applicant possess from the list below.
• Georgia Crime Information Center (GCIC)/National Crime Information Center (NCIC) Certification
• Emergency Medical Dispatch (EMD) Certification
• Cardiopulmonary Resuscitation CPR) certification
• Georgia Peace Officer Standards and Training (POST) Certification
• National Incident Management System (NIMS) courses
• Certification on all Dispatch Consoles.
• Qualifying veterans will be given preference in the form of a guaranteed invitation to interview for any position to which they applied and have been found to have met the minimum qualifications.
• Many of the competencies and transferable skills developed through military service directly support success in this role, including: Leadership Under Pressure, Incident Command & Operational Management, Emergency Response & Crisis Management, Team Leadership & Communication, Safety & Risk Management, Technical & Tactical Proficiency, Strategic Planning & Resource Coordination.

Responsibilities

• Answers incoming emergency and non-emergency voice/text to 9-1-1 police, fire, medical medical and Telecommunication Device for the Deaf (TDD) calls from the public: determines nature of call and correct signal and/or code; simultaneously enters information into the Computer Aided Dispatch (CAD) System; assigns priority to calls; and advises supervisors of all priority calls.
• Provides lifesaving and pre-arrival instructions to callers in emergency medical situations, remains available to callers while units are in route, and checks medical status.
• Dispatches appropriate agency (e.g., police, fire, marshal, emergency medical services) to scene through use of radio and Computer Aided Dispatch (CAD) System and coordinates multi-unit and multi-jurisdictional response calls.
• Maintains awareness of available response units: dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response.
• Utilizes computer to enter and retrieve data/information related to police, fire, and emergency medical service activities: retrieves and relays information from the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC), such as driver's license, weapon registration, vehicle tag, article identification numbers, date of birth, etc. to law enforcement personnel.
• Contacts appropriate agencies by telephone to confirm warrants at the request of law enforcement officers and relays information regarding located, recovered, or stolen articles.
• Making phone calls to complainants, alarm companies, wreckers, EMS, and other agencies.
• Retrieve and relay information from GCIC (Georgia Crime Information Center) and NCIC (National Crime Information Center such as driver's license, weapon registration, vehicle tag, article identification numbers, date of birth etc.
• Performs other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED